Service Desk Technical Lead: Training, Mentoring & Escalations

Leidos Inc has an opening for an experienced Technical Lead in Norfolk, VA. This role offers Tier I assistance and includes responsibilities such as monitoring Teams Chat, conducting training sessions, and mentoring agents. The ideal candidate must have 1-3 years of experience, CompTIA Security +CE certification, and excellent communication skills. A Bachelor's degree in Computer Science or related IT field is preferred. The position requires the ability to work scheduled shifts, including weekends and overnights.
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