Customer Service Representative
Collins Comfort Masters, Tempe, AZ, United States
Our Customer Service Reps, or CSR’s, work from our in-office call center delivering stellar customer service while handling inbound & outbound customer calls to schedule HVAC, Plumbing, & Water Treatment maintenance & service appointments. Additionally, CSR’s handle a variety of other calls such as payment and refund processing, billing updates, maintenance memberships, and other job related tasks as assigned. This is a metric-based position with fun added incentives! Plumbing & HVAC industry experience highly desirable.
Please note, this is an in-office position – we do not currently offer remote. Bilingual English-Spanish speaking is a plus!
What's In It For Me?
Competitive Pay! $17-19 per hour plus commission
Excellent Schedules! We pride ourselves in not over‑working the team and having no work shortage!
Dedicated on‑going training, support, and career growth! We focus on continued education through hands‑on classroom & on‑the‑job trainings, one‑on‑one, and small group trainings
Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year; our teams deserve it!
Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short‑Term and Long‑Term Disability options & Company Paid Life Insurance
401K Retirement Plan with company match! Start contributing and earning that company match right away!
Special Program Options HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more
What Will I Do?
Successfully handle high volume inbound & outbound customer service calls
Respond to e‑mail inquiries
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Provide stellar customer service with a can‑do attitude
Successfully meet KPI performance metrics
Do I Have What It Takes?
High School Diploma or GED preferred
At least 1 year customer service call center experience, industry experience is a plus
Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel
Experience using CRM systems – Service Titan & Dialpad experience is a plus
Strong critical thinking skills and attention to detail
Must be fluent in reading, writing and speaking English, Spanish is a plus
Must be able to sit for long periods of time
Must pass a pre‑employment background check and drug screen
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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Please note, this is an in-office position – we do not currently offer remote. Bilingual English-Spanish speaking is a plus!
What's In It For Me?
Competitive Pay! $17-19 per hour plus commission
Excellent Schedules! We pride ourselves in not over‑working the team and having no work shortage!
Dedicated on‑going training, support, and career growth! We focus on continued education through hands‑on classroom & on‑the‑job trainings, one‑on‑one, and small group trainings
Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year; our teams deserve it!
Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short‑Term and Long‑Term Disability options & Company Paid Life Insurance
401K Retirement Plan with company match! Start contributing and earning that company match right away!
Special Program Options HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more
What Will I Do?
Successfully handle high volume inbound & outbound customer service calls
Respond to e‑mail inquiries
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Provide stellar customer service with a can‑do attitude
Successfully meet KPI performance metrics
Do I Have What It Takes?
High School Diploma or GED preferred
At least 1 year customer service call center experience, industry experience is a plus
Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel
Experience using CRM systems – Service Titan & Dialpad experience is a plus
Strong critical thinking skills and attention to detail
Must be fluent in reading, writing and speaking English, Spanish is a plus
Must be able to sit for long periods of time
Must pass a pre‑employment background check and drug screen
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
#J-18808-Ljbffr