Customer Service - Return Agent - Indianapolis Airport
National Car Rental, Indianapolis, IN, United States
Overview
Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands; it has frequently been named one of the top places to work. It is the largest and fastest growing privately owned automotive rental and leasing company in North America, and we are hiring now. Our vision is to be the world’s best and most trusted mobility company.
The National/Alamo brand offers an exciting Return Agent position. The Return Agent will provide superior, friendly, and efficient service throughout the rental car return process, including greeting customers, ensuring the vehicle is returned correctly, handling paperwork, and reporting.
Starting pay is $16.00 per hour plus potential bonus opportunities. The position is located at the Indianapolis Airport – 7801 Col H Weir Cook Mem Dr, Suite 151, Indianapolis, IN 46241.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended health benefits (medical, prescription drug, dental, and vision)
Life insurance
Training and development
Schedule Available
Monday – 4:00 am to 12:00 pm
Tuesday – 4:00 am to 12:00 pm
Wednesday – OFF
Thursday – 4:00 am to 12:00 pm
Friday – 4:00 am to 12:00 pm
Saturday – OFF
Sunday – 4:00 am to 12:00 pm
Responsibilities
Greet all customers using prescribed dialogue as they arrive on the lot
Remind customers to check for personal belongings
Identify any items found in the vehicle, record them with unit number, date, time, and turn into lost and found
Advise and review rental charges; provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using prescribed dialogue
Inquire about service, capture satisfaction, and document dissatisfaction
Discreetly inspect vehicle for incoming damage and direct customer to counter for damage/loss report
Check whether the vehicle is returned with a full tank of gas
Complete a service alert for any mechanical or body damage communicated by the customer
Identify vehicles on system hold for turnback, time, mileage, recall, or other special lock; verify movement to proper lot
Tag vehicles flagged for grounding or preventative maintenance; verify movement to proper lot
Maintain lot organization for ease of access and traffic flow
Seek to improve job performance through self‑assessment, skill development, training, and goal setting
Maintain a reliable level of attendance and punctuality
Perform miscellaneous job‑related duties as assigned
Qualifications
Must be at least 18 years old
High school diploma or GED required
Minimum one year of customer‑service, retail, or administrative support experience
Valid driver's license with no more than two moving violations and/or at‑fault accidents in the past two years
No drug or alcohol‑related convictions on driving record in the past five years
Must be authorized to work in the United States and not require sponsorship in the present or future
Equal Opportunity Employer / Disability / Veterans
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Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands; it has frequently been named one of the top places to work. It is the largest and fastest growing privately owned automotive rental and leasing company in North America, and we are hiring now. Our vision is to be the world’s best and most trusted mobility company.
The National/Alamo brand offers an exciting Return Agent position. The Return Agent will provide superior, friendly, and efficient service throughout the rental car return process, including greeting customers, ensuring the vehicle is returned correctly, handling paperwork, and reporting.
Starting pay is $16.00 per hour plus potential bonus opportunities. The position is located at the Indianapolis Airport – 7801 Col H Weir Cook Mem Dr, Suite 151, Indianapolis, IN 46241.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended health benefits (medical, prescription drug, dental, and vision)
Life insurance
Training and development
Schedule Available
Monday – 4:00 am to 12:00 pm
Tuesday – 4:00 am to 12:00 pm
Wednesday – OFF
Thursday – 4:00 am to 12:00 pm
Friday – 4:00 am to 12:00 pm
Saturday – OFF
Sunday – 4:00 am to 12:00 pm
Responsibilities
Greet all customers using prescribed dialogue as they arrive on the lot
Remind customers to check for personal belongings
Identify any items found in the vehicle, record them with unit number, date, time, and turn into lost and found
Advise and review rental charges; provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using prescribed dialogue
Inquire about service, capture satisfaction, and document dissatisfaction
Discreetly inspect vehicle for incoming damage and direct customer to counter for damage/loss report
Check whether the vehicle is returned with a full tank of gas
Complete a service alert for any mechanical or body damage communicated by the customer
Identify vehicles on system hold for turnback, time, mileage, recall, or other special lock; verify movement to proper lot
Tag vehicles flagged for grounding or preventative maintenance; verify movement to proper lot
Maintain lot organization for ease of access and traffic flow
Seek to improve job performance through self‑assessment, skill development, training, and goal setting
Maintain a reliable level of attendance and punctuality
Perform miscellaneous job‑related duties as assigned
Qualifications
Must be at least 18 years old
High school diploma or GED required
Minimum one year of customer‑service, retail, or administrative support experience
Valid driver's license with no more than two moving violations and/or at‑fault accidents in the past two years
No drug or alcohol‑related convictions on driving record in the past five years
Must be authorized to work in the United States and not require sponsorship in the present or future
Equal Opportunity Employer / Disability / Veterans
#J-18808-Ljbffr