IT Support Technician (Field/Shop Support)

Job Description

We're looking for an experienced, independent IT generalist to support our Houston office, fabrication shops, and job sites. This is a mid-level role for someone with broad general IT knowledge who can walk into a shop, diagnose a connectivity issue, fix a printer, troubleshoot a workstation, and drive to the next location - all without needing someone looking over their shoulder. You'll handle day-to-day IT issues across multiple locations, triage problems on your own, and escalate to system or network administrators when needed. You're not expected to be an expert in everything, but you need solid general knowledge and the ability to work through problems independently. The role is a mix of office, shop floor, and field work.

What You'll Do

· Troubleshoot and resolve hardware, software, and peripheral issues (desktops, laptops, printers, label printers, scanners)

· Respond to IT tickets and help users with day-to-day problems

· Travel between office and shop locations to provide support

· Set up new computers, devices, and equipment

· Troubleshoot network and connectivity issues - check switches, access points, cabling, and Starlink equipment; escalate to network admins when needed

· Work in shop environments supporting workstations, tool controllers, and shop systems

· Act as "remote hands" for system administrators, network administrators, and outside vendors

· Handle employee onboarding and offboarding (new hire setup, equipment provisioning, account creation)

· Track and manage IT equipment inventory

· Go to job sites in the Houston area when needed

· Manage and deploy devices using Intune or similar MDM tools

· Image and deploy workstations using established processes and tools

· Diagnose and resolve printer issues including print queues, spooler problems, and network printer configuration

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

3-5 years of hands-on IT support experience

· Solid general knowledge across Windows, networking fundamentals, hardware, Active Directory, and Microsoft 365

· Comfortable working in shop/industrial environments

· Able to work independently, prioritize tickets, and manage your own schedule across multiple locations

· Experience troubleshooting network equipment (switches, access points, cabling) at a triage level - you don't need to be a network admin, but you need to know where to look

· Able to lift and move equipment when needed

· Valid driver's license and able to travel locally

· Experience with Intune or similar MDM tools for device management and deployment

· Strong troubleshooting instincts - you can triage a problem you haven't seen before and know when to escalate CompTIA A+, Network+, or similar certification

· Experience in construction, industrial, or shop environments

· Familiarity with JIRA or similar ticketing systems