Customer Portal & Data Specialist
Atlas Copco, Rock Hill, SC, United States
Responsibilities
Portal Management (80%): Monitor the Purchase Order (PO) mailbox and ensure PO’s and Requests are transmitted to the appropriate employees in a timely manner.
Review new work orders for accuracy and accept or reject them as applicable.
Send work orders and relevant required information to the appropriate contact for processing.
Maintain detailed notes regarding work order status and completion.
Utilize all available software reports, and liaise with service and sales to communicate WO status and ensure timely completion.
Submit requests for quote approval as needed.
Upload supporting documentation to work orders when complete, and submit for approval.
Recognize and escalate issues as appropriate.
Obtain and review approvals for customer portal use.
Complete the required registration and questionnaires to enable portal use, or facilitate the completion by involving appropriate departments.
Update the Portal Customer Master list to track portal use and cost.
Provide support to internal and external customers regarding portal use.
Create/edit/deactivate portal users as required.
Data Management (15%): Support other team members within the CTS Corporate team with general administrative data management activities, focusing on Parts data management and Equipment data management.
Professional Development (5%): Through training and experience, develop skills such as time management, customer relations, data management, and other skills needed to be proficient in this role. Attend training to gain knowledge of Atlas Copco’s compressed air business and products.
Perform other duties as assigned.
Qualifications
Experience: 2 to 3 years of relevant experience in administrative or technical roles.
Education: 2-year Business, or Marketing degree, or equivalent combination of education and experience.
Skills: Self-directed team player with a positive attitude, customer success oriented. Excellent organizational, interpersonal, verbal, and written communication skills. Proficient in Microsoft Office (Word, Excel, PowerPoint). Ability to manage multiple tasks and time effectively.
Benefits and Work Arrangement
In return, we offer: Excellent compensation package, including a flexible benefits plan and a generous 401(k) retirement plan.
Health insurance, dental insurance, and other benefits where applicable.
Competitive Paid time off.
Annual Bonus.
Life and disability insurance.
Salary Range: $55,000 – $65,000 depending on experience.
Job location: Hybrid. This role offers a hybrid working arrangement, splitting time between remote work and on-site at the Rock Hill office in South Carolina.
Note: Atlas Copco Compressors LLC is an equal opportunity employer and complies with applicable equal employment opportunity laws.
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Portal Management (80%): Monitor the Purchase Order (PO) mailbox and ensure PO’s and Requests are transmitted to the appropriate employees in a timely manner.
Review new work orders for accuracy and accept or reject them as applicable.
Send work orders and relevant required information to the appropriate contact for processing.
Maintain detailed notes regarding work order status and completion.
Utilize all available software reports, and liaise with service and sales to communicate WO status and ensure timely completion.
Submit requests for quote approval as needed.
Upload supporting documentation to work orders when complete, and submit for approval.
Recognize and escalate issues as appropriate.
Obtain and review approvals for customer portal use.
Complete the required registration and questionnaires to enable portal use, or facilitate the completion by involving appropriate departments.
Update the Portal Customer Master list to track portal use and cost.
Provide support to internal and external customers regarding portal use.
Create/edit/deactivate portal users as required.
Data Management (15%): Support other team members within the CTS Corporate team with general administrative data management activities, focusing on Parts data management and Equipment data management.
Professional Development (5%): Through training and experience, develop skills such as time management, customer relations, data management, and other skills needed to be proficient in this role. Attend training to gain knowledge of Atlas Copco’s compressed air business and products.
Perform other duties as assigned.
Qualifications
Experience: 2 to 3 years of relevant experience in administrative or technical roles.
Education: 2-year Business, or Marketing degree, or equivalent combination of education and experience.
Skills: Self-directed team player with a positive attitude, customer success oriented. Excellent organizational, interpersonal, verbal, and written communication skills. Proficient in Microsoft Office (Word, Excel, PowerPoint). Ability to manage multiple tasks and time effectively.
Benefits and Work Arrangement
In return, we offer: Excellent compensation package, including a flexible benefits plan and a generous 401(k) retirement plan.
Health insurance, dental insurance, and other benefits where applicable.
Competitive Paid time off.
Annual Bonus.
Life and disability insurance.
Salary Range: $55,000 – $65,000 depending on experience.
Job location: Hybrid. This role offers a hybrid working arrangement, splitting time between remote work and on-site at the Rock Hill office in South Carolina.
Note: Atlas Copco Compressors LLC is an equal opportunity employer and complies with applicable equal employment opportunity laws.
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