Buyer Accounts Receivable - Team Lead
Copart, Dallas, TX, United States
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Buyer Accounts Receivable Lead provides day-to-day operational support to the Buyer Accounts Receivable team and helps ensure the timely and accurate handling of buyer account inquiries, collections activity, payment application coordination, and account issue resolution.
This role serves as the primary operational resource for Buyer A/R clerks by providing guidance on account questions, assisting with complex issues, and helping ensure consistent execution of accounts receivable procedures. The Buyer A/R Lead supports workflow coordination, assists with training and onboarding, and escalates issues requiring managerial review.
The position plays a key role in maintaining efficient daily operations for a team responsible for supporting thousands of buyer accounts and several thousand buyer interactions each month.
Key Responsibilities
Daily Operational Support
Provide day-to-day guidance to Buyer Accounts Receivable clerks regarding account questions, procedures, and workflow priorities.
Assist team members with resolving complex buyer account issues or payment questions.
Help ensure consistent application of accounts receivable procedures and policies.
Identify recurring operational issues and communicate opportunities for improvement to the Buyer Accounts Receivable Manager.
Workflow Coordination
Monitor work queues and ticket volumes to ensure buyer inquiries and account issues are addressed in a timely manner.
Help prioritize workloads and distribute tasks across the team when necessary.
Identify operational bottlenecks and communicate issues to the Buyer Accounts Receivable Manager.
Buyer Account Issue Resolution
Assist with reviewing complex buyer account situations involving payment questions, billing concerns, or account discrepancies.
Work with internal teams such as Customer Success, Operations, and Finance to resolve account issues.
Escalate situations that require managerial review or policy decisions.
Team Training & Support
Assist with onboarding and training of new Buyer Accounts Receivable clerks.
Provide guidance to team members on system usage, account research, and procedural questions.
Share best practices that improve team efficiency and accuracy.
Qualifications
Education
Associate or bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
Experience
Experience in accounts receivable, collections, financial operations, or customer account management.
Experience working in a high-volume transactional environment.
Experience assisting with team coordination or operational leadership is preferred.
Skills
Strong problem-solving and analytical skills.
Ability to guide and support team members in resolving account issues.
Strong communication and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with financial or operational systems used to manage accounts and payments.
Benefits Summary
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Along With Many Other Employee Benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
#J-18808-Ljbffr
The Buyer Accounts Receivable Lead provides day-to-day operational support to the Buyer Accounts Receivable team and helps ensure the timely and accurate handling of buyer account inquiries, collections activity, payment application coordination, and account issue resolution.
This role serves as the primary operational resource for Buyer A/R clerks by providing guidance on account questions, assisting with complex issues, and helping ensure consistent execution of accounts receivable procedures. The Buyer A/R Lead supports workflow coordination, assists with training and onboarding, and escalates issues requiring managerial review.
The position plays a key role in maintaining efficient daily operations for a team responsible for supporting thousands of buyer accounts and several thousand buyer interactions each month.
Key Responsibilities
Daily Operational Support
Provide day-to-day guidance to Buyer Accounts Receivable clerks regarding account questions, procedures, and workflow priorities.
Assist team members with resolving complex buyer account issues or payment questions.
Help ensure consistent application of accounts receivable procedures and policies.
Identify recurring operational issues and communicate opportunities for improvement to the Buyer Accounts Receivable Manager.
Workflow Coordination
Monitor work queues and ticket volumes to ensure buyer inquiries and account issues are addressed in a timely manner.
Help prioritize workloads and distribute tasks across the team when necessary.
Identify operational bottlenecks and communicate issues to the Buyer Accounts Receivable Manager.
Buyer Account Issue Resolution
Assist with reviewing complex buyer account situations involving payment questions, billing concerns, or account discrepancies.
Work with internal teams such as Customer Success, Operations, and Finance to resolve account issues.
Escalate situations that require managerial review or policy decisions.
Team Training & Support
Assist with onboarding and training of new Buyer Accounts Receivable clerks.
Provide guidance to team members on system usage, account research, and procedural questions.
Share best practices that improve team efficiency and accuracy.
Qualifications
Education
Associate or bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
Experience
Experience in accounts receivable, collections, financial operations, or customer account management.
Experience working in a high-volume transactional environment.
Experience assisting with team coordination or operational leadership is preferred.
Skills
Strong problem-solving and analytical skills.
Ability to guide and support team members in resolving account issues.
Strong communication and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with financial or operational systems used to manage accounts and payments.
Benefits Summary
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Along With Many Other Employee Benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
#J-18808-Ljbffr