Customer Service Representative - 2nd Shift
Addison Group, Itasca, IL, United States
Job Title:
Customer Service Representative - 2nd Shift Sun-Thur
Location (city, state):
Itasca, IL (Hybrid)
Industry:
Transportation / Logistics
Pay:
$22/hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client
Addison Group is partnering with a rapidly growing logistics organization that specializes in global transportation and supply chain solutions. This company is known for its strong internal culture, modern facilities, and consistent track record of converting contract employees into long-term team members.
Job Description
We are seeking a Customer Service Representative to support high-priority logistics operations. This role is heavily focused on shipment coordination, tracking, and communication across internal teams and drivers. The position supports critical, high-value shipments and requires strong attention to detail, urgency, and organization.
Key Responsibilities
Coordinate and monitor shipments from pickup through final delivery
Provide frequent status updates and ensure accurate tracking of high-value loads
Communicate directly with drivers, internal teams, and stakeholders to resolve issues
Manage multiple email inboxes and respond promptly to inquiries
Utilize transportation management systems to trace shipments and update records
Prepare shipping documentation including bills of lading and proof of delivery
Maintain hourly tracking updates for sensitive or high-risk shipments
Identify and resolve service issues while escalating complex situations when needed
Partner with internal teams to improve processes and service delivery
Build and maintain strong working relationships across departments
Qualifications
1–2 years of experience within freight brokerage or 3PL environments
Background in dispatch, operations, or logistics coordination preferred
Experience communicating with drivers is required
High school diploma or GED required
Proficiency in Microsoft Office, especially Outlook
Perks
Brand-new, state-of-the-art office space
Onsite amenities including lounge area with games and relaxation space
Modern kitchens, coffee stations, and food options
Strong leadership and hands‑on training
Clear path for growth and internal advancement
High‑energy, team‑oriented culture
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Customer Service Representative - 2nd Shift Sun-Thur
Location (city, state):
Itasca, IL (Hybrid)
Industry:
Transportation / Logistics
Pay:
$22/hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client
Addison Group is partnering with a rapidly growing logistics organization that specializes in global transportation and supply chain solutions. This company is known for its strong internal culture, modern facilities, and consistent track record of converting contract employees into long-term team members.
Job Description
We are seeking a Customer Service Representative to support high-priority logistics operations. This role is heavily focused on shipment coordination, tracking, and communication across internal teams and drivers. The position supports critical, high-value shipments and requires strong attention to detail, urgency, and organization.
Key Responsibilities
Coordinate and monitor shipments from pickup through final delivery
Provide frequent status updates and ensure accurate tracking of high-value loads
Communicate directly with drivers, internal teams, and stakeholders to resolve issues
Manage multiple email inboxes and respond promptly to inquiries
Utilize transportation management systems to trace shipments and update records
Prepare shipping documentation including bills of lading and proof of delivery
Maintain hourly tracking updates for sensitive or high-risk shipments
Identify and resolve service issues while escalating complex situations when needed
Partner with internal teams to improve processes and service delivery
Build and maintain strong working relationships across departments
Qualifications
1–2 years of experience within freight brokerage or 3PL environments
Background in dispatch, operations, or logistics coordination preferred
Experience communicating with drivers is required
High school diploma or GED required
Proficiency in Microsoft Office, especially Outlook
Perks
Brand-new, state-of-the-art office space
Onsite amenities including lounge area with games and relaxation space
Modern kitchens, coffee stations, and food options
Strong leadership and hands‑on training
Clear path for growth and internal advancement
High‑energy, team‑oriented culture
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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