Information Technology Operations Support
The Intersect Group, New York, NY, United States
Responsibilities
Provide
white-glove IT support
(deskside and remote), owning issues from initial acknowledgment through resolution
Log, track, and resolve incidents using an
ITSM ticketing system , including escalation and follow-up
Support
telephone systems , including setup, configuration, and troubleshooting
Configure and support
mobile devices
(setup, access, and issue resolution)
Troubleshoot
network connectivity issues
on desktops and laptops
Perform
hardware installation, maintenance, and repair , including:
Printers
Conference room / A/V equipment
Wireless access points
Handle
imaging, deployment, and provisioning
of desktops, laptops, and peripherals
Install, configure, and support
Windows OS and business applications
Participate in
after-hours support and occasional travel
for firm-wide IT initiatives
Key Requirements
Self-starter
with strong problem-solving skills; comfortable working independently as the sole IT support resource onsite
Excellent
customer service and communication skills
(in-person, phone, and email)
Hands-on experience with:
Dell and Lenovo hardware
Microsoft Windows OS
Microsoft Office Suite
Mobile devices and enterprise networks
Document Management Systems
4+ years of experience
in a technical support or desktop support role
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Preferred Qualifications
Certifications in
Microsoft Office or Microsoft Azure
Experience with
Mobile Device Management (MDM)
tools
#J-18808-Ljbffr
Provide
white-glove IT support
(deskside and remote), owning issues from initial acknowledgment through resolution
Log, track, and resolve incidents using an
ITSM ticketing system , including escalation and follow-up
Support
telephone systems , including setup, configuration, and troubleshooting
Configure and support
mobile devices
(setup, access, and issue resolution)
Troubleshoot
network connectivity issues
on desktops and laptops
Perform
hardware installation, maintenance, and repair , including:
Printers
Conference room / A/V equipment
Wireless access points
Handle
imaging, deployment, and provisioning
of desktops, laptops, and peripherals
Install, configure, and support
Windows OS and business applications
Participate in
after-hours support and occasional travel
for firm-wide IT initiatives
Key Requirements
Self-starter
with strong problem-solving skills; comfortable working independently as the sole IT support resource onsite
Excellent
customer service and communication skills
(in-person, phone, and email)
Hands-on experience with:
Dell and Lenovo hardware
Microsoft Windows OS
Microsoft Office Suite
Mobile devices and enterprise networks
Document Management Systems
4+ years of experience
in a technical support or desktop support role
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Preferred Qualifications
Certifications in
Microsoft Office or Microsoft Azure
Experience with
Mobile Device Management (MDM)
tools
#J-18808-Ljbffr