Student Account Services Billing Specialist
Northern Kentucky University, Highland Heights, KY, United States
Position Title: Student Account Services Billing Specialist
Department: Student Account Services
Working Title: Specialist / Position Number: 30001866
Position Status: Regular
Pay Grade: S66, Minimum $16.01/hr
Work Schedule: Monday-Friday, 8:15am - 4:30pm
Hours per Week: 37.5, Months per Year: 12
Purpose
The Student Account Services Specialist manages third‑party invoicing for student tuition payments while providing excellent customer service to students and community partners.
Primary Responsibilities
Processing of Veteran’s Affairs and military benefits to include billing and mandated waiver processing
VA Tuition Certification
Third‑Party Payor invoicing and account reconciliation
Accurate posting and clearing of ACH and credit card payments
Maintain knowledge of federal and state regulations
Assist students in determining method of payment
Provide general customer service to students in person and via phone and email
Qualifications
Any equivalent combination of education, training and experience, which provides the required knowledge, abilities and skills may be considered.
Ability to communicate effectively with a diverse customer population.
Perform mathematical functions, bookkeeping, accounting and record keeping with accuracy and close attention to detail.
Ability to learn computer software and reporting tools.
Demonstrate excellent organization and analytical skills.
Preferred Experience:
Experience in customer service required.
Knowledge of VA and Military systems preferred.
Any candidate who is offered this position will be required to undergo a pre‑employment criminal background check.
Education
Minimum: Some College
Preferred: Bachelor's Degree
Experience
Minimum 1 year
Posting Detail Information
Requisition Number: 2026S2332, Job Open Date: 04/22/2026
#J-18808-Ljbffr
Department: Student Account Services
Working Title: Specialist / Position Number: 30001866
Position Status: Regular
Pay Grade: S66, Minimum $16.01/hr
Work Schedule: Monday-Friday, 8:15am - 4:30pm
Hours per Week: 37.5, Months per Year: 12
Purpose
The Student Account Services Specialist manages third‑party invoicing for student tuition payments while providing excellent customer service to students and community partners.
Primary Responsibilities
Processing of Veteran’s Affairs and military benefits to include billing and mandated waiver processing
VA Tuition Certification
Third‑Party Payor invoicing and account reconciliation
Accurate posting and clearing of ACH and credit card payments
Maintain knowledge of federal and state regulations
Assist students in determining method of payment
Provide general customer service to students in person and via phone and email
Qualifications
Any equivalent combination of education, training and experience, which provides the required knowledge, abilities and skills may be considered.
Ability to communicate effectively with a diverse customer population.
Perform mathematical functions, bookkeeping, accounting and record keeping with accuracy and close attention to detail.
Ability to learn computer software and reporting tools.
Demonstrate excellent organization and analytical skills.
Preferred Experience:
Experience in customer service required.
Knowledge of VA and Military systems preferred.
Any candidate who is offered this position will be required to undergo a pre‑employment criminal background check.
Education
Minimum: Some College
Preferred: Bachelor's Degree
Experience
Minimum 1 year
Posting Detail Information
Requisition Number: 2026S2332, Job Open Date: 04/22/2026
#J-18808-Ljbffr