Membership Billing Coordinator
Fairmont Hotels and Resorts, San Diego, CA, United States
Job Description
The Membership Billing Coordinator will be responsible for posting monthly transactions, preparing monthly invoices and statements, posting each receipt and wire transfer.
What you will be doing:
Communicate with members, guests and clients regarding collection issues, contribute to monthly Credit Meeting preparation
Respond to member inquiries related to invoices, payments or account balances
Process payments including credit cards, wires or any other type of payment
Monitor membership aging and follow up with members regarding past due balances
Research and follow up on members/guests disputes and credit card chargebacks
Reconcile membership accounts and resolve any discrepancies
Set up payment plans and recurring billing when applicable.
Update billing information in membership accounting system
Update ACCOR loyalty points for members
Assist with various special projects as assigned by the Credit Manager/Assistant Director of Finance/Chief Accountant.
Qualifications
Background in accounting and proficient knowledge of computer programs. Must be customer service oriented and be able to communicate with customers on a professional level.
Proficient in computer programs, such as Accounting programs and Microsoft Office (excel, word, etc.)
Prior accounting experience is required
Customer Service experience is preferred
Ability to communicate both verbally and written in English.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and vendors.
Ability to communicate to customers in a professional, business-like manner.
Foster an inclusive environment where every individual feels valued and respected
At least 2 years experience in Membership Billing/Accounting preferred
Employee Benefits
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit.
Rate of Pay: $27.00 per hour
Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
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The Membership Billing Coordinator will be responsible for posting monthly transactions, preparing monthly invoices and statements, posting each receipt and wire transfer.
What you will be doing:
Communicate with members, guests and clients regarding collection issues, contribute to monthly Credit Meeting preparation
Respond to member inquiries related to invoices, payments or account balances
Process payments including credit cards, wires or any other type of payment
Monitor membership aging and follow up with members regarding past due balances
Research and follow up on members/guests disputes and credit card chargebacks
Reconcile membership accounts and resolve any discrepancies
Set up payment plans and recurring billing when applicable.
Update billing information in membership accounting system
Update ACCOR loyalty points for members
Assist with various special projects as assigned by the Credit Manager/Assistant Director of Finance/Chief Accountant.
Qualifications
Background in accounting and proficient knowledge of computer programs. Must be customer service oriented and be able to communicate with customers on a professional level.
Proficient in computer programs, such as Accounting programs and Microsoft Office (excel, word, etc.)
Prior accounting experience is required
Customer Service experience is preferred
Ability to communicate both verbally and written in English.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and vendors.
Ability to communicate to customers in a professional, business-like manner.
Foster an inclusive environment where every individual feels valued and respected
At least 2 years experience in Membership Billing/Accounting preferred
Employee Benefits
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit.
Rate of Pay: $27.00 per hour
Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
#J-18808-Ljbffr