Automotive Collections Specialist
Asbury Automotive Group, Draper, UT, United States
Collections Specialist
The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.
Works a daily aging report to address all balances 60+ days outstanding
Inputs ongoing, detailed collection notes in CDK comments
Process credit card payments & apply payments and offsets on customers' accounts
Assists customers with billing inquiries, account reconciliation & disputes
Serve as contact between fixed operations personnel and customers to resolve issues
Provides requested copies of invoices for payment
Forwards requests for account information change to credit desk
Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact or disputes
Monitors & process credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule sending all questionable COV request and back up information to AR manager or Director for override approval/denial. Follow up with customer for collection efforts if override is denied
Performs other related duties to benefit the mission/vision of the organization as assigned by your manager.
Company Benefits:
Pay and Recognition:
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards (select management and front-line team member's eligible)
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.
Works a daily aging report to address all balances 60+ days outstanding
Inputs ongoing, detailed collection notes in CDK comments
Process credit card payments & apply payments and offsets on customers' accounts
Assists customers with billing inquiries, account reconciliation & disputes
Serve as contact between fixed operations personnel and customers to resolve issues
Provides requested copies of invoices for payment
Forwards requests for account information change to credit desk
Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact or disputes
Monitors & process credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule sending all questionable COV request and back up information to AR manager or Director for override approval/denial. Follow up with customer for collection efforts if override is denied
Performs other related duties to benefit the mission/vision of the organization as assigned by your manager.
Company Benefits:
Pay and Recognition:
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards (select management and front-line team member's eligible)
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.