Collections Specialist
LHH, Mason, OH, United States
LHH Recruitment Solutions is looking for a Customer Service and Collections Specialist for a client in Mason, OH. This role is responsible for managing customer relationships while supporting timely and accurate collection of receivables. The position requires frequent customer interaction, strong problem-solving skills, and the ability to balance service expectations with payment commitments. This position is temp to hire and will pay between $20 and $23/hr.
Primary responsibilities
Serve as a primary point of contact for customer account inquiries related to billing, payments, and contractual terms
Proactively contact customers regarding past‑due balances through phone, email, and written correspondence
Review account activity to identify delinquency trends and research discrepancies or disputes
Negotiate payment arrangements and resolutions in a professional and customer-focused manner
Document all customer communications and collection efforts clearly and accurately within internal systems
Apply incoming payments, reconcile accounts, and ensure proper account status updates
Coordinate with internal teams to resolve billing issues and support accurate account servicing
Prepare reports on account status, aging, and collection activity as needed
Qualifications
Experience in customer service, accounts receivable, or collections in a business-to-business environment
Strong communication and negotiation skills with the ability to manage sensitive payment discussions
Ability to read and interpret customer agreements and payment terms
High level of organization, attention to detail, and follow‑up discipline
Proficiency with common office software and financial or customer management systems
Ability to work independently while contributing effectively in a team environment
If you are interested in learning more, please apply now.
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Primary responsibilities
Serve as a primary point of contact for customer account inquiries related to billing, payments, and contractual terms
Proactively contact customers regarding past‑due balances through phone, email, and written correspondence
Review account activity to identify delinquency trends and research discrepancies or disputes
Negotiate payment arrangements and resolutions in a professional and customer-focused manner
Document all customer communications and collection efforts clearly and accurately within internal systems
Apply incoming payments, reconcile accounts, and ensure proper account status updates
Coordinate with internal teams to resolve billing issues and support accurate account servicing
Prepare reports on account status, aging, and collection activity as needed
Qualifications
Experience in customer service, accounts receivable, or collections in a business-to-business environment
Strong communication and negotiation skills with the ability to manage sensitive payment discussions
Ability to read and interpret customer agreements and payment terms
High level of organization, attention to detail, and follow‑up discipline
Proficiency with common office software and financial or customer management systems
Ability to work independently while contributing effectively in a team environment
If you are interested in learning more, please apply now.
#J-18808-Ljbffr