Collections Specialist
LHH, Charlotte, NC, United States
Collections Specialist
LHH is assisting a client with their need for a Collections Specialist! This position requires strong collections and customer service experience. This is a commercial collections environment
this individual must be comfortable communicating with customers on the phone. The is a contract role with potential to become permanent for the right person!
Key Responsibilities
Manage a portfolio of customer accounts and actively follow up on past-due balances
Research and resolve payment discrepancies, short pays, and billing disputes
Initiate collection efforts via phone in a professional and effective manner
Maintain detailed and accurate notes of all collection activities
Perform account reconciliations to ensure accuracy of customer balances
Recommend accounts for escalation, credit hold, or additional collection actions as appropriate
Assist with cash forecasting, AR aging analysis, and reporting
Identify opportunities to improve collections processes and efficiency
Perform additional duties or special projects as assigned
Qualifications
2+ years of experience in accounts receivable and/or collections (B2B required)
Strong communication and negotiation skills with the ability to be firm yet professional
Proven experience resolving payment disputes and managing aging accounts
Solid understanding of accounts receivable processes and basic accounting principles
Strong attention to detail and ability to manage multiple priorities
Proficiency with Microsoft Excel and general accounting systems
Ability to work independently and meet deadlines in a fast-paced environment
Preferred Qualifications
Experience managing high-volume or commercial collections
Prior experience supporting credit or cash flow analysis
Associate's or Bachelor's degree in Accounting, Finance, or a related field
LHH is assisting a client with their need for a Collections Specialist! This position requires strong collections and customer service experience. This is a commercial collections environment
this individual must be comfortable communicating with customers on the phone. The is a contract role with potential to become permanent for the right person!
Key Responsibilities
Manage a portfolio of customer accounts and actively follow up on past-due balances
Research and resolve payment discrepancies, short pays, and billing disputes
Initiate collection efforts via phone in a professional and effective manner
Maintain detailed and accurate notes of all collection activities
Perform account reconciliations to ensure accuracy of customer balances
Recommend accounts for escalation, credit hold, or additional collection actions as appropriate
Assist with cash forecasting, AR aging analysis, and reporting
Identify opportunities to improve collections processes and efficiency
Perform additional duties or special projects as assigned
Qualifications
2+ years of experience in accounts receivable and/or collections (B2B required)
Strong communication and negotiation skills with the ability to be firm yet professional
Proven experience resolving payment disputes and managing aging accounts
Solid understanding of accounts receivable processes and basic accounting principles
Strong attention to detail and ability to manage multiple priorities
Proficiency with Microsoft Excel and general accounting systems
Ability to work independently and meet deadlines in a fast-paced environment
Preferred Qualifications
Experience managing high-volume or commercial collections
Prior experience supporting credit or cash flow analysis
Associate's or Bachelor's degree in Accounting, Finance, or a related field