Interstate UI Claims Examiner (Austin)
Texas Workforce Commission, Austin, TX, United States
Who We Are
Texas Workforce Commission connects people with careers across the state. While we are based in downtown Austin, TX just north of the Texas State Capitol, we have offices statewide. We are a Family Friendly Certified Workplace with great work‑life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based in our main office in downtown Austin, Texas at 101 E. 15th Street in the Benefit Overpayment Collection Department.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or be willing to relocate to Texas.
Who You Are
A person with an eye for details, who can calmly explain facts and laws to customers. You are a problem solver and good listener, communicate effectively, and understand the need to empathize with people who may be in difficult situations. You are eager to assist people and provide them with essential information relating to their unemployment benefit debts.
What You Will Do
The Interstate Unemployment Insurance (UI) Claims Examiner II – III performs complex to advanced (senior level) unemployment insurance overpayment collection work. You will review unemployment benefit overpayments for accuracy and completeness, verify balances due, get claimants to agree to a payment plan, and explain collection actions affecting their claim. This role focuses on receiving and referring interstate overpayments and works under general to limited supervision with moderate to considerable latitude for initiative and independent judgment.
You Will Be Trusted To
Respond to external and internal communications via telephone, letter or e‑mail and provide thorough, timely information.
Review the TWC Unemployment Benefits automated system to explain how overpayments were established, encourage payment, and provide payment options.
Provide claimants with information on collection actions taken on their benefit overpayments and the consequences of that action.
Receive overpayment data from Unemployment Agencies in other states and log it into the TWC system in order to collect overpayments from current Texas claimants.
Keep reports and other production documentation up to date, based on time frames indicated by supervisor or other management.
Perform other duties as assigned.
You Qualify With
UI Claims Examiner II: Three years of full‑time experience in gathering information, interviewing, counseling, instructing, demonstrating, or interpreting policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs.
UI Claims Examiner III: Four years of full‑time experience in gathering information, interviewing, counseling, instructing, demonstrating, or interpreting policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues or programs.
Both Levels: Relevant academic credits may be applied toward experience qualifications for this position.
You Are a Great Fit With
Basic billing or collections experience.
Basic experience with use of MS Excel, Word, Outlook, and SharePoint or their equivalents.
Experience taking calls from a shared phone queue line.
Good conversational/listening skills and/or verbal de‑escalation skills.
Familiarity with the TWC Unemployment Benefits system, ICON, and/or IRORA.
YOU GAIN
Family Friendly Certified Workplace.
Competitive starting salary: $3,100.00–$4,500.00/month.
Defined Retirement Benefit Plan.
Optional 401(k) and 457 accounts.
Medical Insurance.
Paid time off, including vacation, sick, and family care leave.
Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
Veterans
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. You can also compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Employment.pdf.
How To Apply
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
#J-18808-Ljbffr
Texas Workforce Commission connects people with careers across the state. While we are based in downtown Austin, TX just north of the Texas State Capitol, we have offices statewide. We are a Family Friendly Certified Workplace with great work‑life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based in our main office in downtown Austin, Texas at 101 E. 15th Street in the Benefit Overpayment Collection Department.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or be willing to relocate to Texas.
Who You Are
A person with an eye for details, who can calmly explain facts and laws to customers. You are a problem solver and good listener, communicate effectively, and understand the need to empathize with people who may be in difficult situations. You are eager to assist people and provide them with essential information relating to their unemployment benefit debts.
What You Will Do
The Interstate Unemployment Insurance (UI) Claims Examiner II – III performs complex to advanced (senior level) unemployment insurance overpayment collection work. You will review unemployment benefit overpayments for accuracy and completeness, verify balances due, get claimants to agree to a payment plan, and explain collection actions affecting their claim. This role focuses on receiving and referring interstate overpayments and works under general to limited supervision with moderate to considerable latitude for initiative and independent judgment.
You Will Be Trusted To
Respond to external and internal communications via telephone, letter or e‑mail and provide thorough, timely information.
Review the TWC Unemployment Benefits automated system to explain how overpayments were established, encourage payment, and provide payment options.
Provide claimants with information on collection actions taken on their benefit overpayments and the consequences of that action.
Receive overpayment data from Unemployment Agencies in other states and log it into the TWC system in order to collect overpayments from current Texas claimants.
Keep reports and other production documentation up to date, based on time frames indicated by supervisor or other management.
Perform other duties as assigned.
You Qualify With
UI Claims Examiner II: Three years of full‑time experience in gathering information, interviewing, counseling, instructing, demonstrating, or interpreting policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs.
UI Claims Examiner III: Four years of full‑time experience in gathering information, interviewing, counseling, instructing, demonstrating, or interpreting policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues or programs.
Both Levels: Relevant academic credits may be applied toward experience qualifications for this position.
You Are a Great Fit With
Basic billing or collections experience.
Basic experience with use of MS Excel, Word, Outlook, and SharePoint or their equivalents.
Experience taking calls from a shared phone queue line.
Good conversational/listening skills and/or verbal de‑escalation skills.
Familiarity with the TWC Unemployment Benefits system, ICON, and/or IRORA.
YOU GAIN
Family Friendly Certified Workplace.
Competitive starting salary: $3,100.00–$4,500.00/month.
Defined Retirement Benefit Plan.
Optional 401(k) and 457 accounts.
Medical Insurance.
Paid time off, including vacation, sick, and family care leave.
Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
Veterans
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. You can also compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Employment.pdf.
How To Apply
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
#J-18808-Ljbffr