Helpdesk Support - L1
Apex Systems, Austin, TX, United States
Overview
Job#: 3031744
Job Description: Help Desk Representative (Onsite)
Location: Austin, TX (Downtown – 78703)
Schedule: Monday–Friday | 40 hours/week | Onsite
Duration: 6-month contract with potential for extension or conversion
Employment Type: W2 employment through Apex Systems (no C2C)
Responsibilities
Provide technical support to team members via phone, email, and in-person appointments
Install, configure, maintain, and repair PCs, laptops, and related hardware
Troubleshoot and resolve hardware, software, network, and peripheral issues
Support Windows and macOS environments in an enterprise setting
Identify and escalate network-related issues affecting desktop and laptop systems
Monitor and manage support requests through the incident management system, ensuring timely acknowledgment and resolution
Perform installs, upgrades, and routine maintenance with minimal supervision
Assist with first- and second-level support, including workstations hardware/software installations, connectivity and performance troubleshooting, and security software installations, updates, and remediation of infected systems
Follow established procedures, documentation, and SLA requirements
Create, maintain, and reference technical knowledge articles
Collaborate effectively with internal teams and build strong working relationships
Required Experience & Skills (1–2 Years)
Hands-on experience supporting Microsoft Active Directory (AD)
Strong knowledge of personal computer hardware and routine software installation
Solid foundation in macOS, including file structure and system terminology, troubleshooting techniques, and basic Terminal usage
High-level troubleshooting skills for Windows, Mac, and enterprise IT hardware/peripherals
Familiarity with Office 365 and collaboration tools
Basic knowledge of Amazon Web Services (AWS)
Excellent customer service skills, both in-person and remote
Strong verbal and written communication skills with active listening ability
Ability to follow standard operating procedures and written instructions
Proven ability to multitask and adapt in a fast-paced environment
Proactive mindset with a desire to learn, improve, and take on challenges
Strong team orientation with the ability to build and maintain professional relationships
Why You’ll Succeed
You enjoy solving problems and helping others
You’re comfortable working independently while knowing when to escalate
You’re eager to grow technically and professionally
You take ownership of issues and see them through to resolution
Equal Opportunity
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, or any other characteristic protected by law.
Note
This description reflects the role and responsibilities and does not include every task that may be assigned. Information about benefits, development opportunities, and company awards is included in the Welcome Packet and related materials.
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Job#: 3031744
Job Description: Help Desk Representative (Onsite)
Location: Austin, TX (Downtown – 78703)
Schedule: Monday–Friday | 40 hours/week | Onsite
Duration: 6-month contract with potential for extension or conversion
Employment Type: W2 employment through Apex Systems (no C2C)
Responsibilities
Provide technical support to team members via phone, email, and in-person appointments
Install, configure, maintain, and repair PCs, laptops, and related hardware
Troubleshoot and resolve hardware, software, network, and peripheral issues
Support Windows and macOS environments in an enterprise setting
Identify and escalate network-related issues affecting desktop and laptop systems
Monitor and manage support requests through the incident management system, ensuring timely acknowledgment and resolution
Perform installs, upgrades, and routine maintenance with minimal supervision
Assist with first- and second-level support, including workstations hardware/software installations, connectivity and performance troubleshooting, and security software installations, updates, and remediation of infected systems
Follow established procedures, documentation, and SLA requirements
Create, maintain, and reference technical knowledge articles
Collaborate effectively with internal teams and build strong working relationships
Required Experience & Skills (1–2 Years)
Hands-on experience supporting Microsoft Active Directory (AD)
Strong knowledge of personal computer hardware and routine software installation
Solid foundation in macOS, including file structure and system terminology, troubleshooting techniques, and basic Terminal usage
High-level troubleshooting skills for Windows, Mac, and enterprise IT hardware/peripherals
Familiarity with Office 365 and collaboration tools
Basic knowledge of Amazon Web Services (AWS)
Excellent customer service skills, both in-person and remote
Strong verbal and written communication skills with active listening ability
Ability to follow standard operating procedures and written instructions
Proven ability to multitask and adapt in a fast-paced environment
Proactive mindset with a desire to learn, improve, and take on challenges
Strong team orientation with the ability to build and maintain professional relationships
Why You’ll Succeed
You enjoy solving problems and helping others
You’re comfortable working independently while knowing when to escalate
You’re eager to grow technically and professionally
You take ownership of issues and see them through to resolution
Equal Opportunity
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, or any other characteristic protected by law.
Note
This description reflects the role and responsibilities and does not include every task that may be assigned. Information about benefits, development opportunities, and company awards is included in the Welcome Packet and related materials.
#J-18808-Ljbffr