FGP Medical Assistant 375
NYU Langone Health, New York, NY, United States
Position Summary
We have an exciting opportunity to join our team as a FGP Medical Assistant (37.5).
In this role, the Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. Responsibilities include validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, collecting lab samples, scheduling appointments, answering phone calls, performing data entry, and other administrative tasks.
Job Responsibilities
Escorts patients to exam rooms.
Cleans and stocks exam rooms.
Measures and records patient vital signs.
Obtains and processes blood samples as per NYULH policy.
Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR.
Promotes a positive patient experience.
Communicates effectively with providers and administrative staff, escalating issues.
Answers phone calls.
Reviews and responds to in‑basket messages.
Follows up on prescription refill requests.
Assists physician with patient intake and transcribing visits into EPIC.
Performs other duties as needed.
Clinical & Administrative Responsibilities
Completes necessary intake including obtaining patient vital signs and other tests within defined scope of practice.
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
Assists with maintaining patient flow to and from exam rooms and treatment areas; escorts patients and specimens throughout the facility.
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
Communicates the functionality and purpose of MyChart to patients during intake.
Ensures appropriate translation services or equipment is in place prior to the start of visit.
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
Performs point‑of‑care testing such as EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure, with required competency documentation.
Preps the appropriate patient encounter ensuring all relevant information for the visit is up‑to‑date including bloodwork, radiology images, medications, and past medical history.
Reviews and imports any “Prepare for your Visit,” “Outside Information,” and patient history prior to provider encounter.
Works with the clinical team to ensure log books related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards.
Supports best‑practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). May also be required to scan and/or upload diagnostic reports and link them to their associated order in Epic.
Maintains patient privacy per HIPAA standards.
Handles patient calls and documents the outcome of all patient communications as needed; refers all clinical questions/concerns to RN/provider.
Assists with in‑basket message management, including tasks related to patient medical advice requests per best practices.
Utilizes Epic functionality to review and update patient records and maintain communication with peers and supervisors related to patient care.
Assists physicians with procedure setup according to the specialty where necessary.
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and equipment as needed, communicating when supplies need replenishing.
Cleans and sterilizes designated equipment after use following organizational policy & guidelines, with required competency documentation.
Supports FGP Clinical Quality Management by facilitating documentation and maintenance of clinical supplies and equipment.
Reviews downtime procedures as it relates to patient visit.
Completes annual competencies such as fire safety, hazardous waste, MedSled, HIPAA compliance, etc.
Partners with administrative and clinical personnel to complete prior authorization, medication refills, and referrals related to patient continuity of care.
Assists with prescription refill requests by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or provider to evaluate, set up, and/or process renewal.
Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications, allergies, physical exam, laboratory and radiologic orders per MD instructions, documenting accurately the physician's encounter with the patient and all diagnoses, follow‑up instructions and prescriptions.
Documents patient orders including laboratory tests, radiology tests, medications, etc.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience during every encounter.
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off).
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries via in‑person, phone or electronic messaging.
Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), escalating to leadership as appropriate.
Shares ideas or observed areas of opportunity to improve patient experience and access with appropriate leadership (e.g., optimizing provider schedules, minimizing delays, increasing employee engagement).
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive experience.
Takes a proactive approach to ensuring practice staff are fully versed in the Access Agreement gold‑standard principles.
Minimum Qualifications
High School Diploma or equivalent.
Completion of a Medical Assistant Program from an accredited institution OR, upon hire, hold a current medical assistant certification from a nationally recognized accredited institution (e.g., AAMA, AMT, NCCT, NHA).
Working knowledge of English in verbal, reading, and writing; other language an asset.
Demonstrated ability in computer skills.
Ability to complete multiple tasks efficiently and collaborate in a team‑work environment focused on positive patient care experience.
Preferred Qualifications
Medical Assistant experience preferred.
Experience with EKG, phlebotomy, and venipuncture preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine is an equal‑opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,692.75 - $61,692.75 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive, differential pay or other forms of compensation or benefits.
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We have an exciting opportunity to join our team as a FGP Medical Assistant (37.5).
In this role, the Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. Responsibilities include validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, collecting lab samples, scheduling appointments, answering phone calls, performing data entry, and other administrative tasks.
Job Responsibilities
Escorts patients to exam rooms.
Cleans and stocks exam rooms.
Measures and records patient vital signs.
Obtains and processes blood samples as per NYULH policy.
Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR.
Promotes a positive patient experience.
Communicates effectively with providers and administrative staff, escalating issues.
Answers phone calls.
Reviews and responds to in‑basket messages.
Follows up on prescription refill requests.
Assists physician with patient intake and transcribing visits into EPIC.
Performs other duties as needed.
Clinical & Administrative Responsibilities
Completes necessary intake including obtaining patient vital signs and other tests within defined scope of practice.
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
Assists with maintaining patient flow to and from exam rooms and treatment areas; escorts patients and specimens throughout the facility.
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
Communicates the functionality and purpose of MyChart to patients during intake.
Ensures appropriate translation services or equipment is in place prior to the start of visit.
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
Performs point‑of‑care testing such as EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure, with required competency documentation.
Preps the appropriate patient encounter ensuring all relevant information for the visit is up‑to‑date including bloodwork, radiology images, medications, and past medical history.
Reviews and imports any “Prepare for your Visit,” “Outside Information,” and patient history prior to provider encounter.
Works with the clinical team to ensure log books related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards.
Supports best‑practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). May also be required to scan and/or upload diagnostic reports and link them to their associated order in Epic.
Maintains patient privacy per HIPAA standards.
Handles patient calls and documents the outcome of all patient communications as needed; refers all clinical questions/concerns to RN/provider.
Assists with in‑basket message management, including tasks related to patient medical advice requests per best practices.
Utilizes Epic functionality to review and update patient records and maintain communication with peers and supervisors related to patient care.
Assists physicians with procedure setup according to the specialty where necessary.
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and equipment as needed, communicating when supplies need replenishing.
Cleans and sterilizes designated equipment after use following organizational policy & guidelines, with required competency documentation.
Supports FGP Clinical Quality Management by facilitating documentation and maintenance of clinical supplies and equipment.
Reviews downtime procedures as it relates to patient visit.
Completes annual competencies such as fire safety, hazardous waste, MedSled, HIPAA compliance, etc.
Partners with administrative and clinical personnel to complete prior authorization, medication refills, and referrals related to patient continuity of care.
Assists with prescription refill requests by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or provider to evaluate, set up, and/or process renewal.
Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications, allergies, physical exam, laboratory and radiologic orders per MD instructions, documenting accurately the physician's encounter with the patient and all diagnoses, follow‑up instructions and prescriptions.
Documents patient orders including laboratory tests, radiology tests, medications, etc.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience during every encounter.
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off).
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries via in‑person, phone or electronic messaging.
Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), escalating to leadership as appropriate.
Shares ideas or observed areas of opportunity to improve patient experience and access with appropriate leadership (e.g., optimizing provider schedules, minimizing delays, increasing employee engagement).
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive experience.
Takes a proactive approach to ensuring practice staff are fully versed in the Access Agreement gold‑standard principles.
Minimum Qualifications
High School Diploma or equivalent.
Completion of a Medical Assistant Program from an accredited institution OR, upon hire, hold a current medical assistant certification from a nationally recognized accredited institution (e.g., AAMA, AMT, NCCT, NHA).
Working knowledge of English in verbal, reading, and writing; other language an asset.
Demonstrated ability in computer skills.
Ability to complete multiple tasks efficiently and collaborate in a team‑work environment focused on positive patient care experience.
Preferred Qualifications
Medical Assistant experience preferred.
Experience with EKG, phlebotomy, and venipuncture preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine is an equal‑opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,692.75 - $61,692.75 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive, differential pay or other forms of compensation or benefits.
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