IT Helpdesk Technician (Level 1)

We are seeking a Level 1 Helpdesk Technician to serve as the first point of contact for all internal IT support needs. In this role, you will provide timely, professional, and effective technical assistance to staff across the organization, helping to resolve issues and ensure smooth day-to-day operations. The ideal candidate is customer-focused, organized, and eager to grow within IT support. This is a great opportunity for someone looking to build a strong foundation in technical support while working in a collaborative and fast-paced environment.

Compensation : $18 - $20

Job ID : 44646

Job Function:

Primary Focus: Provide first-line help desk support via phone, email, and in-person assistance
Troubleshoot issues with network printing and desktop peripherals
Support staff training on basic technology skills
Job Requirements:

1-2 yrs desktop support experience
Strong Windows Win10/Win11 troubleshooting skills
Intermediate to advanced knowledge of Office 365/Microsoft 365 suite
Excellent communication skills with non-technical users
Patient, empathetic approach to user support

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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44646