Senior Operations Dispatcher
Amazon Delivery Service Partner, Southern Pines, NC, United States
Senior Operations Dispatcher
What We Offer:
$47,840
$52,000 per year, based on experience and qualifications + Bonus
Full benefits package including Health, Vision, Dental, Life Insurance, and 401(k)
Opportunity for growth and leadership within the organization
Performance-based incentives and bonuses
Supportive, team-oriented work environment
Responsibilities:
The Senior Operations Dispatcher plays a key role in ensuring successful daily delivery operations. You will:
Oversee dispatch operations for all delivery routes and ensure on-time performance
Monitor route progress and proactively resolve issues related to delays, safety incidents, or customer escalations
Manage, coach, and support Delivery Associates (DAs) to meet company performance and safety standards
Track and analyze operational metrics such as on-road performance, route completion, and station compliance
Coordinate with Amazon station management, Driver Support, and Safety teams as needed
Assist in scheduling, route planning, and daily logistics coordination
Maintain clear and professional communication across all levels of the organization
Enforce compliance with all company and Amazon policies, including DOT and safety requirements
Prepare shift handoff reports and identify process improvements for greater efficiency
Company Description
Blue Ridge NC Logistics LLC is a fast-growing Amazon Delivery Service Partner (DSP) based in Southern Pines, NC. We are committed to excellence in safety, reliability, and customer satisfaction. As we continue to expand, we are seeking a Senior Operations Dispatcher to join our leadership team and help oversee daily operations, route performance, and driver support.
If you are a motivated, organized, and detail-oriented leader who thrives in a fast-paced environment, we'd love to hear from you.
Qualifications
Requirements:
Must be 21 years of age or older
High school diploma or equivalent (Bachelor's degree preferred)
2+ years of logistics, dispatching, or operations management experience (Amazon DSP or similar preferred)
Strong leadership, communication, and problem-solving skills
Ability to work flexible hours, including weekends and holidays
Proficiency with technology tools (Excel, Slack, GPS systems, routing dashboards, etc.)
Ability to manage multiple priorities in a fast-paced environment
Commitment to safety, accuracy, and team collaboration
Preferred Qualifications:
Experience managing delivery operations or fleet management
Knowledge of Amazon DSP metrics (DSB, On-Road Compliance, DA metrics)
Bilingual in English and Spanish is a strong plus
Experience leading teams of 20+ employees
Additional Information
At Blue Ridge NC Logistics, we believe in supporting and developing our people. Our leadership team works side by side with our drivers to ensure every delivery is made safely and efficiently.
If you're looking for a career with purpose, growth, and teamwork
join us as we safely deliver smiles across North Carolina.
What We Offer:
$47,840
$52,000 per year, based on experience and qualifications + Bonus
Full benefits package including Health, Vision, Dental, Life Insurance, and 401(k)
Opportunity for growth and leadership within the organization
Performance-based incentives and bonuses
Supportive, team-oriented work environment
Responsibilities:
The Senior Operations Dispatcher plays a key role in ensuring successful daily delivery operations. You will:
Oversee dispatch operations for all delivery routes and ensure on-time performance
Monitor route progress and proactively resolve issues related to delays, safety incidents, or customer escalations
Manage, coach, and support Delivery Associates (DAs) to meet company performance and safety standards
Track and analyze operational metrics such as on-road performance, route completion, and station compliance
Coordinate with Amazon station management, Driver Support, and Safety teams as needed
Assist in scheduling, route planning, and daily logistics coordination
Maintain clear and professional communication across all levels of the organization
Enforce compliance with all company and Amazon policies, including DOT and safety requirements
Prepare shift handoff reports and identify process improvements for greater efficiency
Company Description
Blue Ridge NC Logistics LLC is a fast-growing Amazon Delivery Service Partner (DSP) based in Southern Pines, NC. We are committed to excellence in safety, reliability, and customer satisfaction. As we continue to expand, we are seeking a Senior Operations Dispatcher to join our leadership team and help oversee daily operations, route performance, and driver support.
If you are a motivated, organized, and detail-oriented leader who thrives in a fast-paced environment, we'd love to hear from you.
Qualifications
Requirements:
Must be 21 years of age or older
High school diploma or equivalent (Bachelor's degree preferred)
2+ years of logistics, dispatching, or operations management experience (Amazon DSP or similar preferred)
Strong leadership, communication, and problem-solving skills
Ability to work flexible hours, including weekends and holidays
Proficiency with technology tools (Excel, Slack, GPS systems, routing dashboards, etc.)
Ability to manage multiple priorities in a fast-paced environment
Commitment to safety, accuracy, and team collaboration
Preferred Qualifications:
Experience managing delivery operations or fleet management
Knowledge of Amazon DSP metrics (DSB, On-Road Compliance, DA metrics)
Bilingual in English and Spanish is a strong plus
Experience leading teams of 20+ employees
Additional Information
At Blue Ridge NC Logistics, we believe in supporting and developing our people. Our leadership team works side by side with our drivers to ensure every delivery is made safely and efficiently.
If you're looking for a career with purpose, growth, and teamwork
join us as we safely deliver smiles across North Carolina.