Patient Services Representative - Primary & Immediate Care Clinic, Woodland Hill
UCLA Health, Woodland Hills, CA, United States
Job Title
Work Location: Woodland Hills, CA, USA
Onsite or Remote Fully On-Site Work Schedule Monday - Wednesday: 11:30am - 8:30pm, Saturday - Sunday: 9:30am - 6:30pm, including rotating holidays
Salary Range: $30.36 - $43.49 Hourly
Employment Type 2 - Staff: Career Duration indefinite
Primary Duties and Responsibilities
In this position, you will provide direct support to the physicians and patients for assigned physicians.
Major duties include, but are not limited to:
Acting as a liaison for the patients and physicians in the practice
Assisting patients in accessing service within the health system
Facilitating communication with referring physicians
Referring patients to appropriate resources
Providing follow-up through telephone and EPIC/Care Connect
Job Qualifications
Required:
Skill in setting priorities which accurately reflect the relative importance of job responsibilities
Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
Ability to creatively integrate competing demands into a productive working environment
Skill in verbal communications to clearly convey complex problems in both formal and informal situations
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
Knowledge of specific specialty practice and workflows
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs
Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
Familiarity and knowledge of authorization process & managed care programs
Work Location: Woodland Hills, CA, USA
Onsite or Remote Fully On-Site Work Schedule Monday - Wednesday: 11:30am - 8:30pm, Saturday - Sunday: 9:30am - 6:30pm, including rotating holidays
Salary Range: $30.36 - $43.49 Hourly
Employment Type 2 - Staff: Career Duration indefinite
Primary Duties and Responsibilities
In this position, you will provide direct support to the physicians and patients for assigned physicians.
Major duties include, but are not limited to:
Acting as a liaison for the patients and physicians in the practice
Assisting patients in accessing service within the health system
Facilitating communication with referring physicians
Referring patients to appropriate resources
Providing follow-up through telephone and EPIC/Care Connect
Job Qualifications
Required:
Skill in setting priorities which accurately reflect the relative importance of job responsibilities
Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
Ability to creatively integrate competing demands into a productive working environment
Skill in verbal communications to clearly convey complex problems in both formal and informal situations
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
Knowledge of specific specialty practice and workflows
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs
Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
Familiarity and knowledge of authorization process & managed care programs