Support Specialist
Apex Systems, Montgomery, AL, United States
Customer Support Specialist
Location:
Montgomery, Alabama (Onsite)
Employment Type:
Contract
Role Overview
A position is available for a Customer Support Specialist. This role supports the Customer Accounting and Customer Service operations within a business office environment. The individual will also provide assistance to the Call Center team as needed to ensure efficient and effective customer service delivery.
Key Responsibilities
Maintain a safe, professional, and customer-focused work environment.
Provide support to front-line customer service representatives.
Assist with daily cash handling, balancing, and reconciliation processes.
Support front-line staff in managing and resolving customer inquiries and complaints.
Assist with kiosk operations and payment transactions.
Provide backup support to the Call Center as needed.
Required Qualifications
Education:
A high school diploma or equivalent is required.
Experience:
A minimum of three years of customer service experience is required.
Technical Skills:
Proficiency in Microsoft Outlook, Word, and Excel is required, along with strong typing and data entry skills.
Preferred Qualifications
Fluency in Spanish is highly preferred.
Bilingual candidates are encouraged to apply.
Knowledge, Skills, and Abilities
Strong customer focus and interpersonal communication skills.
Proven accuracy and accountability in cash handling.
Solid computer literacy and the ability to learn new systems.
Effective verbal and written communication skills.
Behavioral Competencies
Demonstrated ability to build and maintain effective working relationships.
Positive, team-oriented attitude with a focus on customer satisfaction.
Strong problem-solving skills and the initiative to take appropriate action.
Availability is required between 8:00 a.m. and 5:00 p.m.
Compensation & Benefits
The pay rate for this position is between $20.00 and $30.00 per hour. A range of supplemental benefits is offered, including medical, dental, vision, life, and disability insurance plans. An Employee Stock Purchase Program (ESPP) and a 401K program are also available. Additional resources include a Health Savings Account (HSA), an Employee Assistance Program (EAP), and a corporate discount savings program. Professional development opportunities include access to an on-demand training program, certification preparation, and other resources.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click here for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Location:
Montgomery, Alabama (Onsite)
Employment Type:
Contract
Role Overview
A position is available for a Customer Support Specialist. This role supports the Customer Accounting and Customer Service operations within a business office environment. The individual will also provide assistance to the Call Center team as needed to ensure efficient and effective customer service delivery.
Key Responsibilities
Maintain a safe, professional, and customer-focused work environment.
Provide support to front-line customer service representatives.
Assist with daily cash handling, balancing, and reconciliation processes.
Support front-line staff in managing and resolving customer inquiries and complaints.
Assist with kiosk operations and payment transactions.
Provide backup support to the Call Center as needed.
Required Qualifications
Education:
A high school diploma or equivalent is required.
Experience:
A minimum of three years of customer service experience is required.
Technical Skills:
Proficiency in Microsoft Outlook, Word, and Excel is required, along with strong typing and data entry skills.
Preferred Qualifications
Fluency in Spanish is highly preferred.
Bilingual candidates are encouraged to apply.
Knowledge, Skills, and Abilities
Strong customer focus and interpersonal communication skills.
Proven accuracy and accountability in cash handling.
Solid computer literacy and the ability to learn new systems.
Effective verbal and written communication skills.
Behavioral Competencies
Demonstrated ability to build and maintain effective working relationships.
Positive, team-oriented attitude with a focus on customer satisfaction.
Strong problem-solving skills and the initiative to take appropriate action.
Availability is required between 8:00 a.m. and 5:00 p.m.
Compensation & Benefits
The pay rate for this position is between $20.00 and $30.00 per hour. A range of supplemental benefits is offered, including medical, dental, vision, life, and disability insurance plans. An Employee Stock Purchase Program (ESPP) and a 401K program are also available. Additional resources include a Health Savings Account (HSA), an Employee Assistance Program (EAP), and a corporate discount savings program. Professional development opportunities include access to an on-demand training program, certification preparation, and other resources.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click here for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.