Patient Access Representative
University Hospitals, Cleveland, OH, United States
Patient Access Representative
UH Parma Medical Center Why This Role Matters As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experiencefrom the moment they arrive or call inwhile also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.
What You'll Do This role blends patient interaction, problem-solving, and administrative accuracy. On a typical day, you'll:
Welcome and check patients in and out for their medical visits
Answer phone calls to help patients with questions, scheduling, and next steps in care
Assist patients with enrolling in and using MyChart
Accurately enter, review, and update patient demographic, insurance, and financial information
Communicate important details with physicians and clinical care teams to support coordinated care
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
Work in EPIC, including workqueues, worklists, in-basket messaging, and document scanning
Schedule referrals and follow-up appointments
Help patients complete required forms and paperwork
Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.
Additional Ways You'll Contribute
Work collaboratively with teammates and providers to improve efficiency and the patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized workspace
Cross-train to support additional functions and locations when needed
Follow all organizational policies, standards, and confidentiality requirements
What Helps You Be Successful in This Role
A passion for customer service and helping people navigate complex situations
Comfort working with sensitive information while maintaining patient privacy
Strong attention to detail and ability to multitask in a fast-paced environment
Willingness to learn systems like EPIC and adapt to different responsibilities or locations
Our Commitment to You We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients' information.
Ready to Take the Next Step? If you enjoy working with people, value accuracy, and want a role where your work truly impacts both patient experience and care delivery, we encourage you to apply.
Qualifications
Education: High School Equivalent / GED (Required) Associate's degree or progress towards degree (Preferred) Medical Terminology (Preferred)
Work Experience: 1+ years Customer Service (Required) 2+ years Customer Service in or Customer Service healthcare (Preferred)
Knowledge, Skills, & Abilities: Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Required proficiency)
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
Travel Requirements 10%
Primary Location: United States-Ohio-Parma Work Locations: 7007 Powers Blvd 7007 Powers Blvd Parma 44129 Job: Administrative Support Organization: UHHS_Care_Connections Schedule: Part-time Employee Status: Regular-ShiftDays Job Type: Standard Job Level: Entry Level Travel: No Remote Work: No Job Posting: Apr 27, 2026, 3:52:23 PM
UH Parma Medical Center Why This Role Matters As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experiencefrom the moment they arrive or call inwhile also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.
What You'll Do This role blends patient interaction, problem-solving, and administrative accuracy. On a typical day, you'll:
Welcome and check patients in and out for their medical visits
Answer phone calls to help patients with questions, scheduling, and next steps in care
Assist patients with enrolling in and using MyChart
Accurately enter, review, and update patient demographic, insurance, and financial information
Communicate important details with physicians and clinical care teams to support coordinated care
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
Work in EPIC, including workqueues, worklists, in-basket messaging, and document scanning
Schedule referrals and follow-up appointments
Help patients complete required forms and paperwork
Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.
Additional Ways You'll Contribute
Work collaboratively with teammates and providers to improve efficiency and the patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized workspace
Cross-train to support additional functions and locations when needed
Follow all organizational policies, standards, and confidentiality requirements
What Helps You Be Successful in This Role
A passion for customer service and helping people navigate complex situations
Comfort working with sensitive information while maintaining patient privacy
Strong attention to detail and ability to multitask in a fast-paced environment
Willingness to learn systems like EPIC and adapt to different responsibilities or locations
Our Commitment to You We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients' information.
Ready to Take the Next Step? If you enjoy working with people, value accuracy, and want a role where your work truly impacts both patient experience and care delivery, we encourage you to apply.
Qualifications
Education: High School Equivalent / GED (Required) Associate's degree or progress towards degree (Preferred) Medical Terminology (Preferred)
Work Experience: 1+ years Customer Service (Required) 2+ years Customer Service in or Customer Service healthcare (Preferred)
Knowledge, Skills, & Abilities: Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Required proficiency)
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
Travel Requirements 10%
Primary Location: United States-Ohio-Parma Work Locations: 7007 Powers Blvd 7007 Powers Blvd Parma 44129 Job: Administrative Support Organization: UHHS_Care_Connections Schedule: Part-time Employee Status: Regular-ShiftDays Job Type: Standard Job Level: Entry Level Travel: No Remote Work: No Job Posting: Apr 27, 2026, 3:52:23 PM