Patient Access Representative
University Hospitals, Cleveland, OH, United States
UH Cleveland Medical Center - Radiology Registration - Part-time 20 hours per week
Why This Role Matters
As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient’s experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.
What You’ll Do
This role blends patient interaction, problem solving, and administrative accuracy. On a typical day, you’ll:
Welcome and check patients in and out for their medical visits
Answer phone calls to help patients with questions, scheduling, and next steps in care
Assist patients with enrolling in and using MyChart
Accurately enter, review, and update patient demographic, insurance, and financial information
Communicate important details with physicians and clinical care teams to support coordinated care
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
Work in EPIC, including workqueues, worklists, inbox messaging, and document scanning
Schedule referrals and follow‑up appointments
Help patients complete required forms and paperwork
Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.
Additional Ways You’ll Contribute
Work collaboratively with teammates and providers to improve efficiency and the patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized workspace
Cross‑train to support additional functions and locations when needed
Follow all organizational policies, standards, and confidentiality requirements
What Helps You Be Successful in This Role
A passion for customer service and helping people navigate complex situations
Comfort working with sensitive information while maintaining patient privacy
Strong attention to detail and ability to multitask in a fast‑paced environment
Willingness to learn systems like EPIC and adapt to different responsibilities or locations
Our Commitment to You
We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.
#J-18808-Ljbffr
Why This Role Matters
As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient’s experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.
What You’ll Do
This role blends patient interaction, problem solving, and administrative accuracy. On a typical day, you’ll:
Welcome and check patients in and out for their medical visits
Answer phone calls to help patients with questions, scheduling, and next steps in care
Assist patients with enrolling in and using MyChart
Accurately enter, review, and update patient demographic, insurance, and financial information
Communicate important details with physicians and clinical care teams to support coordinated care
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
Work in EPIC, including workqueues, worklists, inbox messaging, and document scanning
Schedule referrals and follow‑up appointments
Help patients complete required forms and paperwork
Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.
Additional Ways You’ll Contribute
Work collaboratively with teammates and providers to improve efficiency and the patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized workspace
Cross‑train to support additional functions and locations when needed
Follow all organizational policies, standards, and confidentiality requirements
What Helps You Be Successful in This Role
A passion for customer service and helping people navigate complex situations
Comfort working with sensitive information while maintaining patient privacy
Strong attention to detail and ability to multitask in a fast‑paced environment
Willingness to learn systems like EPIC and adapt to different responsibilities or locations
Our Commitment to You
We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.
#J-18808-Ljbffr