Patient Access Representative
University Hospitals Pain Management, Beachwood, OH, United States
UH Ahuja Medical Center - Emergency Department Patient Registration
A Brief Overview
As a
Patient Access Representative , you are often the very first connection a patient and their family have with our organization. This highly visible role supports and interacts with patients, families, and health care providers. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.
What You Will Do
Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments.
Assists patients with enrolling and utilizing
MyChart .
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work
EPIC
workques, worklist and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPIC
Additional Ways You'll Contribute
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Actively participates in UH emergency preparedness.
Maintains a clean and organized work area.
Will be cross‑trained to perform other duties as assigned.
May be scheduled to work at off‑sites.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Our Commitment to You
We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.
Ready to Take the Next Step?
If you enjoy working with people, value accuracy, and want a role where your work truly impacts both patient experience and care delivery, we encourage you to apply.
#J-18808-Ljbffr
A Brief Overview
As a
Patient Access Representative , you are often the very first connection a patient and their family have with our organization. This highly visible role supports and interacts with patients, families, and health care providers. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.
What You Will Do
Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments.
Assists patients with enrolling and utilizing
MyChart .
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work
EPIC
workques, worklist and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPIC
Additional Ways You'll Contribute
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Actively participates in UH emergency preparedness.
Maintains a clean and organized work area.
Will be cross‑trained to perform other duties as assigned.
May be scheduled to work at off‑sites.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Our Commitment to You
We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.
Ready to Take the Next Step?
If you enjoy working with people, value accuracy, and want a role where your work truly impacts both patient experience and care delivery, we encourage you to apply.
#J-18808-Ljbffr