Operations Associate
Aston Carter, Cumming, IA, United States
Operations Associate - Job Description
Overview
The Operations Associate is responsible for reviewing incoming documentation, assessing accuracy and completeness, and making timely, well-informed decisions that move work efficiently to the next stage of the process. This role plays a critical part in maintaining operational accuracy, quality, and productivity.
This position requires strong attention to detail, the ability to work independently, and a consistent focus on meeting daily quality and productivity standards in a fast-paced environment.
Key Responsibilities
Review and evaluate incoming documents for accuracy, completeness, and compliance with established guidelines.
Create and maintain accurate application or policy records within their systems.
Make timely decisions to route work to the appropriate next step based on documented procedures.
Perform high-volume data entry with a high degree of accuracy while meeting productivity expectations.
Follow established procedures for processing annuity applications and related operational workflows.
Identify missing or outstanding information and initiate follow-up requests as needed.
Communicate proactively with management regarding issues, trends, risks, or opportunities for process improvement.
Participate in team collaboration, problem-solving, cross-training, and continuous improvement initiatives.
Adapt to new responsibilities, workflow changes, and evolving business needs.
Effectively manage time and work environment to minimize distractions and maintain consistent productivity.
Required Skills
Data entry and data integrity
Financial services and insurance operations knowledge
Microsoft Excel proficiency
Strong attention to detail
Operational process execution
Top Skills
Data Entry
Finance
Insurance
Microsoft Excel
Data Integrity
Operations
Additional Skills & Qualifications
High school diploma or equivalent required; college degree preferred
(Military experience may be considered in lieu of a formal degree.)
Minimum of 1 year of professional work experience required; experience in financial services or annuities preferred
Demonstrated ability to work independently, remain focused, and consistently meet daily production and quality metrics
Strong attention to detail with the ability to navigate multiple administrative systems
Effective written and verbal communication skills, including the ability to clearly explain processes and escalate issues appropriately
Strong interpersonal skills with the ability to collaborate effectively with peers a
Job Type & Location
This is a Contract position based out of West Des Moines, IA.
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Des Moines,IA.
Application Deadline
This position is anticipated to close on May 12, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Overview
The Operations Associate is responsible for reviewing incoming documentation, assessing accuracy and completeness, and making timely, well-informed decisions that move work efficiently to the next stage of the process. This role plays a critical part in maintaining operational accuracy, quality, and productivity.
This position requires strong attention to detail, the ability to work independently, and a consistent focus on meeting daily quality and productivity standards in a fast-paced environment.
Key Responsibilities
Review and evaluate incoming documents for accuracy, completeness, and compliance with established guidelines.
Create and maintain accurate application or policy records within their systems.
Make timely decisions to route work to the appropriate next step based on documented procedures.
Perform high-volume data entry with a high degree of accuracy while meeting productivity expectations.
Follow established procedures for processing annuity applications and related operational workflows.
Identify missing or outstanding information and initiate follow-up requests as needed.
Communicate proactively with management regarding issues, trends, risks, or opportunities for process improvement.
Participate in team collaboration, problem-solving, cross-training, and continuous improvement initiatives.
Adapt to new responsibilities, workflow changes, and evolving business needs.
Effectively manage time and work environment to minimize distractions and maintain consistent productivity.
Required Skills
Data entry and data integrity
Financial services and insurance operations knowledge
Microsoft Excel proficiency
Strong attention to detail
Operational process execution
Top Skills
Data Entry
Finance
Insurance
Microsoft Excel
Data Integrity
Operations
Additional Skills & Qualifications
High school diploma or equivalent required; college degree preferred
(Military experience may be considered in lieu of a formal degree.)
Minimum of 1 year of professional work experience required; experience in financial services or annuities preferred
Demonstrated ability to work independently, remain focused, and consistently meet daily production and quality metrics
Strong attention to detail with the ability to navigate multiple administrative systems
Effective written and verbal communication skills, including the ability to clearly explain processes and escalate issues appropriately
Strong interpersonal skills with the ability to collaborate effectively with peers a
Job Type & Location
This is a Contract position based out of West Des Moines, IA.
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Des Moines,IA.
Application Deadline
This position is anticipated to close on May 12, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.