Veterinary Client Service Representative
Thrive Pet Healthcare, Scottsdale, AZ, United States
Veterinary Client Service Representative
Dynamite Animal Hospital seeking a friendly, organized, and compassionate Veterinary Client Service Representative to join our collaborative team in North Scottsdale. We provide primary care, emergency and urgent care, bathing, and grooming services for dogs and cats across Scottsdale, Rio Verde, Carefree, Phoenix, and Cave Creek.
Established in 2002, Dynamite Animal Hospital is a full-service veterinary hospital and grooming salon and a Feline Friendly practice. Our core values center on treating the whole patientMind, Body, and Soulbecause we believe emotional well-being is just as important as physical health.
If you love working with people, care deeply about pets, and enjoy being the heart of a veterinary hospital, this role may be a great fit.
What You'll Do
As a Client Service Representative, you'll be a vital connection between our clients, patients, and medical team by:
Greeting clients and pets warmly and setting the tone for a positive visit
Assisting new clients with registration and communicating expected wait times
Answering phones, emails, and non-medical client questions with professionalism and empathy
Scheduling appointments, diagnostics, and follow-ups
Coordinating with referring hospitals to obtain patient records
Maintaining accurate client and patient information in hospital systems
Ensuring financial responsibilities are met, including invoicing and cash drawer reconciliation
Keeping reception, waiting, and exam areas clean and organized
Supporting, mentoring, and collaborating with fellow team members
What We're Looking For
Preferred Experience & Skills
Customer service experience required; 1+ year of veterinary experience strongly preferred
Strong communication skills with a team-oriented mindset
Ability to multitask effectively in a fast-paced environment
Comfortable handling financial transactions and basic accounting
Professional, kind, and trustworthy communication with clients and teammates
Willingness to work certain holidays
You'll Thrive Here If You Are
Friendly, positive, and people-focused
Compassionate and empathetic with pets and their families
Motivated to grow and develop as a valued member of the hospital team
You'll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits
Our Care in Action
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:
Competitive pay
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simplergiving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
Dynamite Animal Hospital seeking a friendly, organized, and compassionate Veterinary Client Service Representative to join our collaborative team in North Scottsdale. We provide primary care, emergency and urgent care, bathing, and grooming services for dogs and cats across Scottsdale, Rio Verde, Carefree, Phoenix, and Cave Creek.
Established in 2002, Dynamite Animal Hospital is a full-service veterinary hospital and grooming salon and a Feline Friendly practice. Our core values center on treating the whole patientMind, Body, and Soulbecause we believe emotional well-being is just as important as physical health.
If you love working with people, care deeply about pets, and enjoy being the heart of a veterinary hospital, this role may be a great fit.
What You'll Do
As a Client Service Representative, you'll be a vital connection between our clients, patients, and medical team by:
Greeting clients and pets warmly and setting the tone for a positive visit
Assisting new clients with registration and communicating expected wait times
Answering phones, emails, and non-medical client questions with professionalism and empathy
Scheduling appointments, diagnostics, and follow-ups
Coordinating with referring hospitals to obtain patient records
Maintaining accurate client and patient information in hospital systems
Ensuring financial responsibilities are met, including invoicing and cash drawer reconciliation
Keeping reception, waiting, and exam areas clean and organized
Supporting, mentoring, and collaborating with fellow team members
What We're Looking For
Preferred Experience & Skills
Customer service experience required; 1+ year of veterinary experience strongly preferred
Strong communication skills with a team-oriented mindset
Ability to multitask effectively in a fast-paced environment
Comfortable handling financial transactions and basic accounting
Professional, kind, and trustworthy communication with clients and teammates
Willingness to work certain holidays
You'll Thrive Here If You Are
Friendly, positive, and people-focused
Compassionate and empathetic with pets and their families
Motivated to grow and develop as a valued member of the hospital team
You'll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits
Our Care in Action
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:
Competitive pay
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simplergiving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.