Senior Business Systems Analyst – Digital Client Servicing (Commercial Banking)
Stratacent, Woodbridge, NJ, United States
Job Title:
Senior Business Systems Analyst – Digital Client Servicing (Commercial Banking)
Experience:
8+ Years
Location:
Hybrid- Iselin NJ/Johnston RI
Role Summary
The BSA will lead requirements for transforming Commercial Banking Client Servicing into a digitally enabled experience. The role bridges Operations, Fraud, Technology, and Client Experience teams.
Key Responsibilities
Elicit and document business & system requirements for:
Biometric authentication
Voice servicing & secure communications
WalkMe-based client training and in-app guidance
Define end-to-end servicing journeys and pain-point remediation
Partner with Fraud & Risk teams to integrate defenses without degrading UX
Translate business needs into functional specs and user stories
Support UAT, pilot rollouts, and adoption metrics
Required Qualifications
8–12+ years as a Business Systems Analyst in Commercial Banking
Deep experience in Client Servicing, Contact Centers, or Digital Channels
Strong understanding of Fraud Controls & Authentication
Experience with digital adoption / client enablement tools
Excellent stakeholder and documentation skills
Company Profile:
Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security.
URL
- http://stratacent.com
Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management.
stratacent.com
Employee Benefits:
Stratacent is an equal opportunity employer. As such, to the extent defined by federal, state, and municipal law, Stratacent will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.
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Senior Business Systems Analyst – Digital Client Servicing (Commercial Banking)
Experience:
8+ Years
Location:
Hybrid- Iselin NJ/Johnston RI
Role Summary
The BSA will lead requirements for transforming Commercial Banking Client Servicing into a digitally enabled experience. The role bridges Operations, Fraud, Technology, and Client Experience teams.
Key Responsibilities
Elicit and document business & system requirements for:
Biometric authentication
Voice servicing & secure communications
WalkMe-based client training and in-app guidance
Define end-to-end servicing journeys and pain-point remediation
Partner with Fraud & Risk teams to integrate defenses without degrading UX
Translate business needs into functional specs and user stories
Support UAT, pilot rollouts, and adoption metrics
Required Qualifications
8–12+ years as a Business Systems Analyst in Commercial Banking
Deep experience in Client Servicing, Contact Centers, or Digital Channels
Strong understanding of Fraud Controls & Authentication
Experience with digital adoption / client enablement tools
Excellent stakeholder and documentation skills
Company Profile:
Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security.
URL
- http://stratacent.com
Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management.
stratacent.com
Employee Benefits:
Stratacent is an equal opportunity employer. As such, to the extent defined by federal, state, and municipal law, Stratacent will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.
#J-18808-Ljbffr