Remote Technical Support Specialist

Cengage Group is seeking a Customer Support Specialist to assist users with Cengage’s digital solutions primarily from home. Responsibilities include troubleshooting issues, providing support both live and non-live, and detailing customer interactions through a ticketing system. Required skills include proficiency in Microsoft operating systems and Office suite, alongside strong analytical and critical thinking abilities. Benefits include healthcare from day one, vacation accrual, and a 401K matching program.
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