Remote Technical Support Specialist - Digital Solutions

Cengage Group is seeking a customer support representative to assist users of its digital solutions in an educational environment. This role involves providing live and non-live support, troubleshooting technical issues, and accurately documenting customer interactions. Candidates should have a high school diploma and possess strong problem-solving and analytical skills. This is primarily a work-from-home position, with benefits including vacation accrual and healthcare coverage from day one.
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