Remote Technical Support Specialist

Cengage Group is seeking a Customer Support Representative to provide assistance for digital solutions from a home office. Responsibilities include troubleshooting customer issues, documenting interactions, and delivering clear support via various communication methods. The ideal candidate will be organized, attentive to detail, and proficient in technical troubleshooting, with a high school diploma required. Compensation is set at $19.50 per hour. Benefits include vacation accrual, healthcare cover, and a 401K plan.
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