Remote Technical Support Specialist

Cengage Group is looking for a Customer Support Specialist in Rhode Island, who will provide assistance for digital solutions used in educational environments. This work-from-home position requires a high school diploma and skills in troubleshooting technical issues. Responsibilities include supporting customers, analyzing issues, and documenting interactions. Benefits include vacation accrual, 401K contributions, and healthcare coverage. Ideal candidates should be detail-oriented and possess analytical thinking skills.
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