Director in Training (future W. Springfield location)
Workstream, Chicopee, MA, United States
Brand summary
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Job Description
Are you passionate about providing excellent service and creating unforgettable experiences for others? Do you enjoy going the extra mile to ensure that every guest feels special?
As a Director in Training, you will build leadership skills while consistently demonstrating our core values, embracing the Chick-fil-A culture, and having a servant’s heart. In this role, you will be responsible for inspiring and guiding our Team Members to do the same.
You must have a passion for people and for serving others, a strong character, initiative, and a sense of urgency at all times. Directors are responsible for supporting and executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Directors lead by example and set the tone that others will follow.
The Director in Training for West Springfield would start in our Chicopee store, learning all the job responsibilities through an accelerated training and development plan, and, with demonstrated performance and competence, be relocated to the West Springfield location opening in Fall 2026.
Our Benefits Include:
A fun work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Scholarship opportunities
Tuition-Free School through Point University
Competitive pay
Employee Meal Discount
Director Responsibilities:
Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
Offer an immediate and respectful response to the guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Count drawers and finalize the day
Excellent communication skills, both written and spoken
Qualifications and Requirements:
Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve others
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Prior professional experience leading a team for a minimum of 1 year
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Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Job Description
Are you passionate about providing excellent service and creating unforgettable experiences for others? Do you enjoy going the extra mile to ensure that every guest feels special?
As a Director in Training, you will build leadership skills while consistently demonstrating our core values, embracing the Chick-fil-A culture, and having a servant’s heart. In this role, you will be responsible for inspiring and guiding our Team Members to do the same.
You must have a passion for people and for serving others, a strong character, initiative, and a sense of urgency at all times. Directors are responsible for supporting and executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Directors lead by example and set the tone that others will follow.
The Director in Training for West Springfield would start in our Chicopee store, learning all the job responsibilities through an accelerated training and development plan, and, with demonstrated performance and competence, be relocated to the West Springfield location opening in Fall 2026.
Our Benefits Include:
A fun work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Scholarship opportunities
Tuition-Free School through Point University
Competitive pay
Employee Meal Discount
Director Responsibilities:
Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
Offer an immediate and respectful response to the guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Count drawers and finalize the day
Excellent communication skills, both written and spoken
Qualifications and Requirements:
Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve others
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Prior professional experience leading a team for a minimum of 1 year
#J-18808-Ljbffr