Principal CX Designer - Remote
Stryker Group, Kalamazoo, MI, United States
Stryker is building a digital ecosystem that feels effortless for customers and employees—every click, every workflow, every moment. In this role, you will shape enterprise-wide customer experience practices and help teams deliver human‑centered digital products that drive adoption and measurable outcomes. If you thrive on turning insights into scalable experience standards, this is a chance to make a company‑wide impact.
What you will do
Lead
end‑to‑end customer journey mapping across digital touchpoints to identify friction, root causes, and improvement opportunities.
Define
experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives.
Create
wireframes, storyboards, and screen flows to align stakeholders early and accelerate product discovery and delivery.
Develop
clickable prototypes to support business alignment, usability testing, and technical requirements definition.
Partner
with insights, data, product, and technology teams to design and test multi‑variant and A/B experience concepts and translate findings into prioritized design changes.
Establish
governance mechanisms (standards, reviews, documentation) to improve consistency and quality across the enterprise digital ecosystem.
Build
and maintain design standards and pattern libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as
Adobe Experience Manager .
Measure
experience performance by defining and tracking outcomes (for example: task success rate, time‑to‑complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the journey.
What you will need
Required
Bachelor’s degree (minimum).
Minimum
8 years
of experience in customer experience design, user experience design, service design, or a closely related field.
Minimum
8 years
of experience creating wireframes and interactive prototypes using tools such as
Figma, Sketch, or Adobe XD .
Minimum
5 years
of experience using customer journey mapping tools and applying journey‑based methods to digital product design.
Preferred
Master’s degree in Human‑Computer Interaction, Interaction Design, Service Design, Industrial Design, or a related discipline.
Experience developing or contributing to enterprise design systems and pattern libraries, including implementation support with engineering teams.
Experience using AI‑assisted design tools to accelerate journey mapping and identify themes, signals, and pain points from qualitative and quantitative inputs.
Additional Information
Work arrangement:
This role is remote; however, there will be priority consideration given to those located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.
Posted Date: 04/23/2026 This role will be posted for a minimum of 3 days.
United States of America Pay Ranges
Puerto Rico : $102,600 - $171,000 USD Annual
USN : $118,000 - $196,700 USD Annual
US5 : $123,900 - $206,500 USD Annual
US10 : $129,800 - $216,400 USD Annual
US15 : $135,700 - $226,200 USD Annual
US20 : $141,600 - $236,000 USD Annual
US30 : $153,400 - $255,700 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
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What you will do
Lead
end‑to‑end customer journey mapping across digital touchpoints to identify friction, root causes, and improvement opportunities.
Define
experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives.
Create
wireframes, storyboards, and screen flows to align stakeholders early and accelerate product discovery and delivery.
Develop
clickable prototypes to support business alignment, usability testing, and technical requirements definition.
Partner
with insights, data, product, and technology teams to design and test multi‑variant and A/B experience concepts and translate findings into prioritized design changes.
Establish
governance mechanisms (standards, reviews, documentation) to improve consistency and quality across the enterprise digital ecosystem.
Build
and maintain design standards and pattern libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as
Adobe Experience Manager .
Measure
experience performance by defining and tracking outcomes (for example: task success rate, time‑to‑complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the journey.
What you will need
Required
Bachelor’s degree (minimum).
Minimum
8 years
of experience in customer experience design, user experience design, service design, or a closely related field.
Minimum
8 years
of experience creating wireframes and interactive prototypes using tools such as
Figma, Sketch, or Adobe XD .
Minimum
5 years
of experience using customer journey mapping tools and applying journey‑based methods to digital product design.
Preferred
Master’s degree in Human‑Computer Interaction, Interaction Design, Service Design, Industrial Design, or a related discipline.
Experience developing or contributing to enterprise design systems and pattern libraries, including implementation support with engineering teams.
Experience using AI‑assisted design tools to accelerate journey mapping and identify themes, signals, and pain points from qualitative and quantitative inputs.
Additional Information
Work arrangement:
This role is remote; however, there will be priority consideration given to those located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.
Posted Date: 04/23/2026 This role will be posted for a minimum of 3 days.
United States of America Pay Ranges
Puerto Rico : $102,600 - $171,000 USD Annual
USN : $118,000 - $196,700 USD Annual
US5 : $123,900 - $206,500 USD Annual
US10 : $129,800 - $216,400 USD Annual
US15 : $135,700 - $226,200 USD Annual
US20 : $141,600 - $236,000 USD Annual
US30 : $153,400 - $255,700 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
#J-18808-Ljbffr