Management Assistant II (Operations Division) - Aviation Department

ABOUT THIS POSITION

Over 50 million passengers traveled through Phoenix Sky Harbor International Airport in 2025, one of the busiest airports in the country in the nation's 5th largest city. Sky Harbor is the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is operated by the City of Phoenix Aviation Department and has an economic impact over $44 billion annually.

The Aviation Department has a vacancy for a Management Assistant II position in the Operations Division. This position coordinates and manages the day-to-day administrative functions of the Division, provides oversight of the Division's $70M operating budget, the Division's CIP budget, and works with section heads, leaders, and other stakeholders regarding administrative protocol and policy compliance. This position will report to the Division's Assistant Deputy Aviation Director.

Responsibilities for the Management Assistant II position include Divisional budget management, forecasting and planning, leading Division R&Rs, SOPs and MOA/MOU document compliance, payroll, and travel management, streamlining administrative processes where applicable, and acting as the Division's liaison to the Department's City council process. This includes drafting, reviewing, and submitting council reports to the Aviation Director's office as directed. This position is required to collaboratively interact with aviation staff, leaders, and other stakeholders regarding administrative excellence for the Division. Additional responsibilities include completing and reviewing various documents for professional level technical writing, meeting strict deadlines, and evaluating processes for efficiency and sustainable improvements.

IDEAL CANDIDATE

* Advanced level proficiency with Microsoft Office 365.

* Ability to develop consensus around complex issues and situations.

* Ability to lead small to medium sized teams of administrative professionals.

* Ability to review and interpret compound reports by the Division and/or Department.

* Ability to develop clear and effective reports and presentations to diverse audiences.

* Excellent communication, collaboration, and technical writing skills.

* Strong decision-making skills and effective at problem solving and negotiating resolutions.

* Knowledge and experience managing multiple tasks, schedules, and budgets.

* Knowledge of Federal Aviation Administration (FAA), Transportation Security Administration (TSA), and Customs & Border Protection (CBP) policies and standards along with airport operations, principles, and procedures.

* Demonstrated ability to establish and maintain effective working relationships with employees, business partners, tenants, and other Aviation representatives.

* Demonstrated ability to establish and maintain effective working relationships with employees, business partners, tenants, contractors, and representatives of governmental agencies.

* Demonstrate professional business practices, customer interaction, and ability to motivate administrative professionals.

* Professional writing skills to author and review a variety of written reports including City Council reports, Council action requests, proposals, and contract language.

SALARY

Pay Range: $71,240.00 to $116,022.40 annually.

Hiring Range: $71,240.00 to $105,248.00 annually.

Pay Range Explanation:

* Pay range is the entire compensation range for the position classification.

* Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 062. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

* Promotions occur when the last two digits of the pay grade increase.

* Demotions occur when the last two digits of the pay grade decrease.

* Lateral transfers occur when there is no change to the last two digits of the pay grade.

* When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS

A comprehensive benefits package is offered which includes:

* Traditional pension with employer and employee contributions, click here for more details: Pension Information

* 401(a) and 457 plans with employer contributions

* Choice of generous medical HMO, PPO, or HSA/HDHP plans

* Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan

* Wellness incentive of up to $720 annually

* Dental, vision, and life insurance options

* Employer paid long-term disability

* Free Bus/light rail pass

* Tuition reimbursement program up to $6,500 per year

* Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days

* Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period

* Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

* Three years of professional-level experience in research, finance or public administration.

* Master's degree in business or public administration, or a related field.

* Other combinations of experience and education that meet the minimum requirements may be substituted.

* All finalists for positions are subject to a criminal background check applicable to the department or position.

* The following list is not all inclusive, but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.

* Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.

* For information regarding pre-screening and driving positions, click here.

* The City job description can be found here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

* A minimum of two years of experience in:

* Supervising professional level and administrative staff.

* Conducting independent research, analysis, and making recommendations on complex admin projects.

* A minimum of three years of experience in:

* Developing policies and procedures and process improvements.

* Managing and monitoring contracts, contract compliance, and/or development of scopes of work.

* Writing advanced level memos, reports, City Council reports, and/or special project recommendations.

* Program budgeting experience including operational budgets, capital improvement budgets, and City government budgeting processes.

* Experience implementing daily activities the principles of public administration in a government organization.

* Experience managing multiple professional services, staff, and service contracts.

* Experience with managing division's deadlines for audits, SOPS, and rules and regulations that roll into Department goals.

* Professional designations such as AAAE Airport Certified Employee (ACE) or Certified Manager (CM), preferred.

RECRUITMENT DATES

Recruitment closes April 30, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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* If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Management Asst II, JC:05320, ID# 61363, 04/16/2026, USM, GO, Benefits:007

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.