IT Access Support Specialist
Witt/Kieffer, Plainville, MA, United States
About the Organization
Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.
Equal Employment Opportunity Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Diversity, Equity & Inclusion
Brock & Scott values and seeks inclusion and diversity within our community. We are committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.
Job Overview
Purpose
The IT Access Support Specialist is responsible for provisioning, modifying, and removing user access to internal and client-facing applications based on approved requests and established procedures. This role focuses on accurate execution of access changes and coordination with IT Support and business teams.
General Description
General Description
This position is an operational IT support role specializing in application access administration. The IT Access Support Specialist executes access requests based on documented processes and required approvals and collaborates with cross-functional teams to support efficient user access.
Duties
Participate in continuous improvement initiatives to streamline access provisioning workflows and enhance security controls.
Provision, modify, and deprovision user access across internal and client-facing applications.
Process access requests in accordance with documented procedures and required approvals.
Maintain detailed documentation for access requests, configurations, and approvals.
Support onboarding and offboarding processes by coordinating timely systems access changes.
Serve as a liaison between IT Support and business units regarding application access.
Identify recurring access issues and escalates appropriately.
Perform Tier 1 and Tier 2 helpdesk support when not engaged in access provisioning activities.
Position Requirements
Qualifications
Experience with user access administration, application support, and IT support. Strong organizational skills, attention to detail, and effective written and verbal communication abilities.
Minimum Requirements
Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent work experience. Two or more years’ experience in user access administration, application support, and IT support.
Availability to work Monday through Friday, 8:00 a.m. – 5:00 p.m. May require evening and weekend work in response to business needs.
Ability to work remotely with limited travel as required.
Compensation
The base salary range for this position is $50k-$60k.
Hours
Monday–Friday 8:00 a.m. – 5:00 p.m.
Benefits
Health Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Leave, 401(k)
Other Details
Start Date: Immediate
Employment Type: Full Time
Travel: Limited
Location: Remote
Hiring Status
This position is currently accepting applications.
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Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.
Equal Employment Opportunity Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Diversity, Equity & Inclusion
Brock & Scott values and seeks inclusion and diversity within our community. We are committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.
Job Overview
Purpose
The IT Access Support Specialist is responsible for provisioning, modifying, and removing user access to internal and client-facing applications based on approved requests and established procedures. This role focuses on accurate execution of access changes and coordination with IT Support and business teams.
General Description
General Description
This position is an operational IT support role specializing in application access administration. The IT Access Support Specialist executes access requests based on documented processes and required approvals and collaborates with cross-functional teams to support efficient user access.
Duties
Participate in continuous improvement initiatives to streamline access provisioning workflows and enhance security controls.
Provision, modify, and deprovision user access across internal and client-facing applications.
Process access requests in accordance with documented procedures and required approvals.
Maintain detailed documentation for access requests, configurations, and approvals.
Support onboarding and offboarding processes by coordinating timely systems access changes.
Serve as a liaison between IT Support and business units regarding application access.
Identify recurring access issues and escalates appropriately.
Perform Tier 1 and Tier 2 helpdesk support when not engaged in access provisioning activities.
Position Requirements
Qualifications
Experience with user access administration, application support, and IT support. Strong organizational skills, attention to detail, and effective written and verbal communication abilities.
Minimum Requirements
Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent work experience. Two or more years’ experience in user access administration, application support, and IT support.
Availability to work Monday through Friday, 8:00 a.m. – 5:00 p.m. May require evening and weekend work in response to business needs.
Ability to work remotely with limited travel as required.
Compensation
The base salary range for this position is $50k-$60k.
Hours
Monday–Friday 8:00 a.m. – 5:00 p.m.
Benefits
Health Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Leave, 401(k)
Other Details
Start Date: Immediate
Employment Type: Full Time
Travel: Limited
Location: Remote
Hiring Status
This position is currently accepting applications.
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