Audio Conferencing Operator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Boston, MA, US

6 days ago Requisition ID: 1073

Position Overview
We are seeking highly detail-oriented and client-focused Audio-Conferencing Operators to support Annual General Meetings (AGMs), Virtual Shareholder Meetings (VSMs), and other high-profile financial events. This role combines ingest coordination and live meeting moderation, requiring precision, composure under pressure, and exceptional communication skills.

Operators will serve as the first point of contact for participants dialing into events and will play a critical role in ensuring seamless meeting execution—from participant onboarding through live moderation and Q&A management.

Key Responsibilities
1. Ingest & Participant Coordination

Manage inbound calls from attendees, executives, board members, and stakeholders

Accurately identify and verify participants, including correct name pronunciation and titles

Route participants to the correct meeting, bridge, or breakout room

Provide clear, professional instructions to ensure smooth entry into events

Maintain real-time awareness of participant flow and meeting readiness

Troubleshoot connection issues (dial-in, audio clarity, routing errors) quickly and effectively

Ensure accuracy and speed when handling participant movements

2. Pre-Event Preparation & Post-Event Wrap

Review run-of-show documents and client scripts ahead of events

Conduct pre-call checks with speakers and stakeholders

Confirm participant lists and special handling requirements

Support post-event reporting, including incident notes and feedback

3. Live Meeting Moderation

Lead meetings with scripted introductions in a confident and professional manner

Act as the primary liaison between speakers, presenters, and production teams

Manage speaker queues and ensure smooth transitions during live events

Handle all Q&A workflows:

Screen and organize incoming questions

Prioritize and route questions appropriately per client list

Take meetings live and manage timing cues with precision

4. Real-Time Event Execution

Operate in high-pressure, high-volume environments with multiple concurrent events

Monitor live call quality and elevate issues when needed

Maintain strict adherence to run-of-show (ROS) and event timelines

Execute contingency plans when technical or participant issues arise

5. Client & Stakeholder Interaction

Deliver white-glove service to C‑suite executives, investors, and institutional clients

Communicate clearly and professionally across all participant levels

Build confidence with clients through composure, accuracy, and responsiveness

Coordinate closely with internal delivery, production, and technical teams

6. Compliance, Accuracy & Documentation

Ensure all participant data (names, titles, affiliations) is accurate and properly formatted

Follow compliance protocols for financial and shareholder communications

Always maintain confidentiality and data security standards

Document key event notes, issues, and resolutions for post-event reporting

Required Skills & Qualifications

Proven experience in audio conferencing, webcast moderation, or live event operations

Strong understanding of AGMs, earnings calls, or financial event workflows (preferred)

Exceptional verbal communication skills with clear, professional delivery

Ability to manage high call volumes with speed and accuracy

Strong attention to detail, especially with names, titles, and participant routing

Experience interacting with executive-level stakeholders

Ability to remain calm and composed under pressure

Strong multitasking and prioritization skills

Technical Experience (Preferred)

Q&A moderation tools and workflows

Familiarity with dial-in systems, bridges, and participant routing

Basic troubleshooting of audio and connectivity issues

Accuracy & Attention to Detail

Communication & Professional Presence

Speed & Execution Under Pressure

Customer Focus / White-Glove Service

Adaptability in Live Environments #LI-OE

#J-18808-Ljbffr