Principal Coordinator, Support Operations
Capital One National Association, Plano, TX, United States
Principal Coordinator, Support Operations
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution
Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
Interact with end users via soft phone or chat modules to resolve software and hardware issues
Utilize Service Now as the ticketing tool to track and elevate tickets for end users
Assist with onboarding of new agents by training and allow others to shadow
Perform other tasks as needed and instructed by your manager
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of remote help desk support experience
Preferred Qualifications:
Associate’s Degree in Computer Science, Information Systems, or Engineering
2+ years of remote help desk support experience
1+ year of Mac support experience
1+ year of Windows OS support experience
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN, E‑2, E‑3, L‑1 and O‑1, or any EADs or other forms of work authorization that require immigration support from an employer).
Plano, TX: $62,900 - $71,800 for Principal Coordinator, Support Operations
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution
Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
Interact with end users via soft phone or chat modules to resolve software and hardware issues
Utilize Service Now as the ticketing tool to track and elevate tickets for end users
Assist with onboarding of new agents by training and allow others to shadow
Perform other tasks as needed and instructed by your manager
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of remote help desk support experience
Preferred Qualifications:
Associate’s Degree in Computer Science, Information Systems, or Engineering
2+ years of remote help desk support experience
1+ year of Mac support experience
1+ year of Windows OS support experience
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN, E‑2, E‑3, L‑1 and O‑1, or any EADs or other forms of work authorization that require immigration support from an employer).
Plano, TX: $62,900 - $71,800 for Principal Coordinator, Support Operations
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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