Sr. Coordinator, Support Operations
Capital One National Association, Plano, TX, United States
Sr. Coordinator, Support Operations
Capital One is seeking a customer‑first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc.
Responsibilities
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution.
Monitor and respond quickly and effectively to tickets, calls, chats, or in‑person service requests.
Interact with end users via soft phone or chat modules to resolve software and hardware issues.
Utilize Service Now as the ticketing tool to track and elevate tickets for end users.
Assist with onboarding of new Agents by training and allowing others to shadow.
Perform other tasks as needed and instructed by manager.
Basic Qualifications
High School Diploma, GED or equivalent certification.
Preferred Qualifications
Associate’s Degree in Computer Science, Information Systems, or Engineering.
1+ year of remote help desk support experience.
1+ year of Mac support experience.
1+ year of Windows OS support experience.
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.
Compensation
Plano, TX: $53,200 – $60,700 for Sr. Coordinator, Support Operations. (Other locations as applicable.)
Equal Opportunity Employer
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Work Authorization
At this time, Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.
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Capital One is seeking a customer‑first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc.
Responsibilities
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution.
Monitor and respond quickly and effectively to tickets, calls, chats, or in‑person service requests.
Interact with end users via soft phone or chat modules to resolve software and hardware issues.
Utilize Service Now as the ticketing tool to track and elevate tickets for end users.
Assist with onboarding of new Agents by training and allowing others to shadow.
Perform other tasks as needed and instructed by manager.
Basic Qualifications
High School Diploma, GED or equivalent certification.
Preferred Qualifications
Associate’s Degree in Computer Science, Information Systems, or Engineering.
1+ year of remote help desk support experience.
1+ year of Mac support experience.
1+ year of Windows OS support experience.
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.
Compensation
Plano, TX: $53,200 – $60,700 for Sr. Coordinator, Support Operations. (Other locations as applicable.)
Equal Opportunity Employer
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Work Authorization
At this time, Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.
#J-18808-Ljbffr