Operations & Training Lead
Workstream, Bridgewater, NJ, United States
Brand Summary
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity to lead, develop people, and drive meaningful impact in a positive, people‑focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to
Serving Excellence With Care
through our S.E.R.V.E model. This role plays a critical part in shaping culture, driving performance, and leading the restaurant to operational and financial success while making a lasting impact in the community.
Job Description
At Chick-fil-A, the Operations Lead is responsible for
leading the entire restaurant operation . This role owns day‑to‑day execution, long‑term strategy, and overall business performance across
Front of House, Back of House, and drive‑thru . The Operations Lead partners directly with the Owner/Operator to develop leaders, drive sales growth, ensure operational excellence, and build a high‑performance culture. This is a hands‑on leadership role that requires strong business acumen, people development, and the ability to execute at a high level.
Position Type
Full‑time
Our Benefits Include
A high‑impact leadership role with full ownership of restaurant operations
Direct partnership with the Owner/Operator
Leadership development and long‑term career growth opportunities
Competitive compensation
Performance‑based growth opportunities
A purpose‑driven, people‑first work environment
Operations Lead Responsibilities
S.E.R.V.E Model Expectations
Serve with Hospitality:
Set and protect the standard for guest experience and team culture
Execute with Excellence:
Drive operational consistency, speed, and accuracy across all areas
Respect Food Safety & Standards:
Ensure full compliance with all safety, quality, and brand standards
Value Teamwork & Growth:
Develop leaders, build strong teams, and create a culture of accountability
Elevate the Experience:
Continuously improve systems, processes, and overall restaurant performance
Business & Operational Ownership
Own full restaurant performance, including operations, people, and financial results
Oversee daily operations across FOH, BOH, and drive‑thru, always ensuring excellence.
Monitor and drive key performance metrics (sales, speed of service, accuracy, guest satisfaction)
Identify opportunities to improve efficiency, throughput, and overall execution
Ensure all systems, processes, and procedures are consistently followed
Leadership Development & Culture
Develop and coach leaders at all levels, including Shift Leaders and department leads
Build a strong leadership pipeline and succession plan
Foster a culture of ownership, accountability, and continuous improvement
Set clear expectations and hold leaders accountable to performance standards
Lead by example in professionalism, work ethic, and servant leadership
Financial Performance & Growth
Drive sales growth through operational excellence, marketing alignment, and community engagement
Manage labor, food cost, and operational expenses to meet business goals
Partner with Marketing and Catering Leads to grow revenue streams
Analyze business performance and implement strategies to improve profitability
Food Safety, Quality & Compliance
Ensure all food safety, sanitation, and cleanliness standards are upheld at all times
Maintain an inspection‑ready restaurant and uphold brand standards
Oversee completion of all required logs, checklists, and compliance processes
Ensure product quality and consistency across all shifts
Cross‑Functional Leadership
Partner with Marketing, Catering, and Facility Leads to ensure alignment across the business
Ensure operational readiness for all promotions, events, and community initiatives
Support execution of large orders, catering, and high‑volume days
Accountability & Performance Management
Hold leaders and team members accountable to Chick‑fil‑A standards and expectations
Address performance issues with professionalism and consistency
Track and report on business performance, team development, and operational goals
Maintain strong communication with the Owner/Operator and leadership team
Qualifications and Requirements
Proven leadership experience in restaurant or operations management
Minimum of one year of college coursework completed
Strong business acumen with the ability to drive performance and results
Excellent communication, coaching, and problem‑solving skills
Ability to lead in a fast‑paced, high‑volume environment
High level of organization, ownership, and attention to detail
Flexible availability, including mornings, evenings, and weekends
#J-18808-Ljbffr
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity to lead, develop people, and drive meaningful impact in a positive, people‑focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to
Serving Excellence With Care
through our S.E.R.V.E model. This role plays a critical part in shaping culture, driving performance, and leading the restaurant to operational and financial success while making a lasting impact in the community.
Job Description
At Chick-fil-A, the Operations Lead is responsible for
leading the entire restaurant operation . This role owns day‑to‑day execution, long‑term strategy, and overall business performance across
Front of House, Back of House, and drive‑thru . The Operations Lead partners directly with the Owner/Operator to develop leaders, drive sales growth, ensure operational excellence, and build a high‑performance culture. This is a hands‑on leadership role that requires strong business acumen, people development, and the ability to execute at a high level.
Position Type
Full‑time
Our Benefits Include
A high‑impact leadership role with full ownership of restaurant operations
Direct partnership with the Owner/Operator
Leadership development and long‑term career growth opportunities
Competitive compensation
Performance‑based growth opportunities
A purpose‑driven, people‑first work environment
Operations Lead Responsibilities
S.E.R.V.E Model Expectations
Serve with Hospitality:
Set and protect the standard for guest experience and team culture
Execute with Excellence:
Drive operational consistency, speed, and accuracy across all areas
Respect Food Safety & Standards:
Ensure full compliance with all safety, quality, and brand standards
Value Teamwork & Growth:
Develop leaders, build strong teams, and create a culture of accountability
Elevate the Experience:
Continuously improve systems, processes, and overall restaurant performance
Business & Operational Ownership
Own full restaurant performance, including operations, people, and financial results
Oversee daily operations across FOH, BOH, and drive‑thru, always ensuring excellence.
Monitor and drive key performance metrics (sales, speed of service, accuracy, guest satisfaction)
Identify opportunities to improve efficiency, throughput, and overall execution
Ensure all systems, processes, and procedures are consistently followed
Leadership Development & Culture
Develop and coach leaders at all levels, including Shift Leaders and department leads
Build a strong leadership pipeline and succession plan
Foster a culture of ownership, accountability, and continuous improvement
Set clear expectations and hold leaders accountable to performance standards
Lead by example in professionalism, work ethic, and servant leadership
Financial Performance & Growth
Drive sales growth through operational excellence, marketing alignment, and community engagement
Manage labor, food cost, and operational expenses to meet business goals
Partner with Marketing and Catering Leads to grow revenue streams
Analyze business performance and implement strategies to improve profitability
Food Safety, Quality & Compliance
Ensure all food safety, sanitation, and cleanliness standards are upheld at all times
Maintain an inspection‑ready restaurant and uphold brand standards
Oversee completion of all required logs, checklists, and compliance processes
Ensure product quality and consistency across all shifts
Cross‑Functional Leadership
Partner with Marketing, Catering, and Facility Leads to ensure alignment across the business
Ensure operational readiness for all promotions, events, and community initiatives
Support execution of large orders, catering, and high‑volume days
Accountability & Performance Management
Hold leaders and team members accountable to Chick‑fil‑A standards and expectations
Address performance issues with professionalism and consistency
Track and report on business performance, team development, and operational goals
Maintain strong communication with the Owner/Operator and leadership team
Qualifications and Requirements
Proven leadership experience in restaurant or operations management
Minimum of one year of college coursework completed
Strong business acumen with the ability to drive performance and results
Excellent communication, coaching, and problem‑solving skills
Ability to lead in a fast‑paced, high‑volume environment
High level of organization, ownership, and attention to detail
Flexible availability, including mornings, evenings, and weekends
#J-18808-Ljbffr