Patient Collector
Addison Group, Southlake, TX, United States
Patient Collector
Location: Southlake, TX (Hybrid onsite TuesdayThursday) - Open to remote candidates as well
Salary Range: $22.00 $25.00 / Hourly
Employment Type: Direct Hire
Schedule: MondayFriday, 8:00 AM 5:00 PM CST
Number of Openings: 10 (Hiring in multiple classes through June)
Start Timeline: Ongoing hiring with scheduled training classes
Benefits: This position is eligible for medical, dental, and vision.
Position Overview
This role supports a growing centralized patient collections team focused on resolving outstanding patient balances and providing excellent customer service. The Patient Collector will communicate directly with patients to explain balances, review insurance information, and assist with payment solutions.
This is an excellent opportunity to join a rapidly expanding team supporting multiple medical practices in a structured, professional environment.
Key Responsibilities
Contact patients via phone to discuss and resolve outstanding balances
Review Explanation of Benefits (EOBs) and billing statements
Explain charges, insurance coverage, and patient financial responsibility
Assist patients in establishing payment plans and collecting payments
Answer patient questions regarding billing, insurance, and account balances
Work accounts involving Medicare, commercial insurance, and private payors
Accurately document all account activity and patient communications
Maintain compliance with HIPAA and patient confidentiality standards
Work independently in a hybrid/remote environment while meeting productivity expectations
Productivity Expectations
Work approximately 50 patient accounts per day
Manage high-volume patient outreach and follow-up
Systems & Tools
Practice management and billing systems (NextTech and similar platforms)
Electronic health records and collections tools
Microsoft Office, including Excel
Remote work tools and communication platforms
Required Experience
Minimum 2 years of patient collections or self-pay collections experience on the physician or healthcare practice side
Experience reviewing EOBs and understanding patient financial responsibility
Experience working with Medicare and commercial insurance payors
Strong understanding of patient billing and collections workflows
Preferred Experience
Ophthalmology, dental, or specialty physician collections experience
Experience working in a centralized billing or collections environment
Strong customer service background
Ideal Candidate Profile
Strong communication and interpersonal skills
Ability to handle sensitive financial conversations with empathy and professionalism
Comfortable speaking with elderly patients and discussing financial obligations
Self-motivated and able to work independently
Strong attention to detail and organizational skills
Ability to thrive in a fast-paced, team-oriented environment
Training & Onboarding
Structured 2-week training program covering systems, workflows, and processes
Ongoing support and development within a growing team
Work Environment
Hybrid schedule (3 days onsite, 2 days remote)
Professional, structured healthcare revenue cycle environment
Rapidly expanding team with long-term growth potential
Direct hire opportunity with stability and career advancement
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Location: Southlake, TX (Hybrid onsite TuesdayThursday) - Open to remote candidates as well
Salary Range: $22.00 $25.00 / Hourly
Employment Type: Direct Hire
Schedule: MondayFriday, 8:00 AM 5:00 PM CST
Number of Openings: 10 (Hiring in multiple classes through June)
Start Timeline: Ongoing hiring with scheduled training classes
Benefits: This position is eligible for medical, dental, and vision.
Position Overview
This role supports a growing centralized patient collections team focused on resolving outstanding patient balances and providing excellent customer service. The Patient Collector will communicate directly with patients to explain balances, review insurance information, and assist with payment solutions.
This is an excellent opportunity to join a rapidly expanding team supporting multiple medical practices in a structured, professional environment.
Key Responsibilities
Contact patients via phone to discuss and resolve outstanding balances
Review Explanation of Benefits (EOBs) and billing statements
Explain charges, insurance coverage, and patient financial responsibility
Assist patients in establishing payment plans and collecting payments
Answer patient questions regarding billing, insurance, and account balances
Work accounts involving Medicare, commercial insurance, and private payors
Accurately document all account activity and patient communications
Maintain compliance with HIPAA and patient confidentiality standards
Work independently in a hybrid/remote environment while meeting productivity expectations
Productivity Expectations
Work approximately 50 patient accounts per day
Manage high-volume patient outreach and follow-up
Systems & Tools
Practice management and billing systems (NextTech and similar platforms)
Electronic health records and collections tools
Microsoft Office, including Excel
Remote work tools and communication platforms
Required Experience
Minimum 2 years of patient collections or self-pay collections experience on the physician or healthcare practice side
Experience reviewing EOBs and understanding patient financial responsibility
Experience working with Medicare and commercial insurance payors
Strong understanding of patient billing and collections workflows
Preferred Experience
Ophthalmology, dental, or specialty physician collections experience
Experience working in a centralized billing or collections environment
Strong customer service background
Ideal Candidate Profile
Strong communication and interpersonal skills
Ability to handle sensitive financial conversations with empathy and professionalism
Comfortable speaking with elderly patients and discussing financial obligations
Self-motivated and able to work independently
Strong attention to detail and organizational skills
Ability to thrive in a fast-paced, team-oriented environment
Training & Onboarding
Structured 2-week training program covering systems, workflows, and processes
Ongoing support and development within a growing team
Work Environment
Hybrid schedule (3 days onsite, 2 days remote)
Professional, structured healthcare revenue cycle environment
Rapidly expanding team with long-term growth potential
Direct hire opportunity with stability and career advancement
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.