Fulfillment Associate, Document Management & Processing
Wolters Kluwer N.V., New York, NY, United States
Fulfillment Associate, Document Management & Processing page is loaded## Fulfillment Associate, Document Management & Processingremote type:
On-sitelocations:
USA - New York City, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0056877Wolters Kluwer’s CLC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a **Fulfillment Associate, Document Management**, you will support the accurate and timely processing of customer documents
otices, ensuring legal notifications are received, routed, and handled with precision. This entry‐level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.**Essential Duties and Responsibilities:*** Receive, prepare, batch, and scan documents delivered via multiple methods in CLC’s capacity as Registered Agent provider* Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices* Collaborate directly with internal customers to deliver timely and accurate service of process* Identify issues requiring escalation and route them to the appropriate support or resolution teams* Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work* Adhere to Service of Process standard operating procedures and compliance requirements* Consistently meet established productivity, quality, and timeliness performance metrics**Skills:*** Document processing and records management* Strong attention to detail and accuracy* Knowledge of Service of Process procedures (preferred)* Proficiency with scanning equipment and workflow systems* Ability to learn and navigate internal tools and dashboards* Problem identification and escalation judgment* Collaborative teamwork and internal customer service skills* Time management and ability to meet performance metrics* Clear verbal communication and professional interpersonal skills**Qualifications:*** High school diploma or equivalent required, additional education in legal/operations workflows preferred* Experience in document processing, administrative operations, or records management preferred* Ability to accurately prepare, scan, and track documents* Comfort learning and using internal systems, tools, and dashboards* Strong attention to detail and quality focus* Ability to meet productivity, quality, and timeliness metrics* Sound judgment in identifying and escalating issues* Strong teamwork and internal customer service skills* Professional communication and time‐management abilities* Ability to lift up to 30 lbsThis role will be located onsite in our Liberty St office, NY - hours are between 8am-5pm ET Monday-Friday.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$30,300.00 - $50,700.00 USD*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.For more information about our solutions and organization, visit , or follow us on ,
and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s **Top Places to Work for Employee Wellbeing: Large Organization in 2024**. More recently, Wolters Kluwer was recognized by Forbes as one of **America’s Best Large Employers 2026** and **America’s Best Employers for Engineers 2026**. In 2025, Wolters Kluwer was also recognized by Forbes as one of **America’s Best Employers for Women.**
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On-sitelocations:
USA - New York City, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0056877Wolters Kluwer’s CLC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a **Fulfillment Associate, Document Management**, you will support the accurate and timely processing of customer documents
otices, ensuring legal notifications are received, routed, and handled with precision. This entry‐level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.**Essential Duties and Responsibilities:*** Receive, prepare, batch, and scan documents delivered via multiple methods in CLC’s capacity as Registered Agent provider* Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices* Collaborate directly with internal customers to deliver timely and accurate service of process* Identify issues requiring escalation and route them to the appropriate support or resolution teams* Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work* Adhere to Service of Process standard operating procedures and compliance requirements* Consistently meet established productivity, quality, and timeliness performance metrics**Skills:*** Document processing and records management* Strong attention to detail and accuracy* Knowledge of Service of Process procedures (preferred)* Proficiency with scanning equipment and workflow systems* Ability to learn and navigate internal tools and dashboards* Problem identification and escalation judgment* Collaborative teamwork and internal customer service skills* Time management and ability to meet performance metrics* Clear verbal communication and professional interpersonal skills**Qualifications:*** High school diploma or equivalent required, additional education in legal/operations workflows preferred* Experience in document processing, administrative operations, or records management preferred* Ability to accurately prepare, scan, and track documents* Comfort learning and using internal systems, tools, and dashboards* Strong attention to detail and quality focus* Ability to meet productivity, quality, and timeliness metrics* Sound judgment in identifying and escalating issues* Strong teamwork and internal customer service skills* Professional communication and time‐management abilities* Ability to lift up to 30 lbsThis role will be located onsite in our Liberty St office, NY - hours are between 8am-5pm ET Monday-Friday.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$30,300.00 - $50,700.00 USD*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.For more information about our solutions and organization, visit , or follow us on ,
and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s **Top Places to Work for Employee Wellbeing: Large Organization in 2024**. More recently, Wolters Kluwer was recognized by Forbes as one of **America’s Best Large Employers 2026** and **America’s Best Employers for Engineers 2026**. In 2025, Wolters Kluwer was also recognized by Forbes as one of **America’s Best Employers for Women.**
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