Asst. Supervisor Emergency Dispatch- Law Enforcement Communications
Gfoat, Lubbock, TX, United States
Responsibilities
Assist the Communications Supervisor in overseeing daily dispatch center operations.
Supervise telecommunicators during assigned shifts, ensuring efficient and accurate handling of all calls for service.
Serve as acting supervisor in the absence of the Communications Supervisor.
Provide coaching, mentoring, and training for new and existing telecommunicators.
Monitor radio traffic and CAD entries to ensure compliance with department policies and TCOLE standards.
Assist with scheduling, shift coverage, and documentation of time and attendance.
Conduct quality assurance reviews, including call monitoring and report audits.
Compile shift summaries, operational reports, and performance notes for review by command staff.
Maintain working knowledge of all communications technology, including CAD, TLETS/NCIC, phone,
and radio systems.
Support the department’s mission by promoting teamwork, professionalism, and public service
excellence.
Attention to detail: meticulousness in handling sensitive information, record-keeping and data entry.
Full-time position: shift assignments may include nights, weekends, and holidays.
The Assistant Supervisor is an essential employee subject to on-call or emergency response as needed.
Qualifications
High School Diploma or GED required.
Minimum 3 years of experience as a full-time Telecommunicator in a public safety dispatch center.
TCOLE Basic Telecommunicator License required; Intermediate or Advanced License preferred.
Demonstrated leadership ability or experience serving as a shift lead, trainer, or acting supervisor.
Working knowledge of CJIS/TLETS systems, CAD/RMS platforms (Tyler Technologies preferred), and
emergency communications procedures.
Must meet all state and departmental requirements for background, psychological, and drug
screening.
Must maintain CJIS and TCOLE compliance at all times.
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Assist the Communications Supervisor in overseeing daily dispatch center operations.
Supervise telecommunicators during assigned shifts, ensuring efficient and accurate handling of all calls for service.
Serve as acting supervisor in the absence of the Communications Supervisor.
Provide coaching, mentoring, and training for new and existing telecommunicators.
Monitor radio traffic and CAD entries to ensure compliance with department policies and TCOLE standards.
Assist with scheduling, shift coverage, and documentation of time and attendance.
Conduct quality assurance reviews, including call monitoring and report audits.
Compile shift summaries, operational reports, and performance notes for review by command staff.
Maintain working knowledge of all communications technology, including CAD, TLETS/NCIC, phone,
and radio systems.
Support the department’s mission by promoting teamwork, professionalism, and public service
excellence.
Attention to detail: meticulousness in handling sensitive information, record-keeping and data entry.
Full-time position: shift assignments may include nights, weekends, and holidays.
The Assistant Supervisor is an essential employee subject to on-call or emergency response as needed.
Qualifications
High School Diploma or GED required.
Minimum 3 years of experience as a full-time Telecommunicator in a public safety dispatch center.
TCOLE Basic Telecommunicator License required; Intermediate or Advanced License preferred.
Demonstrated leadership ability or experience serving as a shift lead, trainer, or acting supervisor.
Working knowledge of CJIS/TLETS systems, CAD/RMS platforms (Tyler Technologies preferred), and
emergency communications procedures.
Must meet all state and departmental requirements for background, psychological, and drug
screening.
Must maintain CJIS and TCOLE compliance at all times.
#J-18808-Ljbffr