Commercial Director - Waldorf Astoria Hanoi
Hilton Worldwide, Inc., Waldorf, MD, United States
Commercial Director - Waldorf Astoria Hanoi
Job Number: HOT0CIG2
Work Locations: Waldorf Astoria Hanoi, 1 P Le Thanh Tong, Hanoi 100000
Hilton Overview
With 24 world‑class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.
Property Overview
Nestled in the city’s beautiful and historic city centre, the Waldorf Astoria Hanoi offers 187 elegantly designed rooms and suites, complemented by four world‑class dining concepts including Waldorf Astoria’s world‑famous lounge and bar, Peacock Alley, a rooftop lounge and two other distinctive restaurants.
The property also features beautiful event spaces totaling over 1,000 square meters and lavish, holistic therapies at the award‑winning Waldorf Astoria spa – all designed to deliver the legendary Waldorf Astoria promise of unforgettable moments!
Exceptional Hospitality Starts With You
As a
Commercial Director , you will oversee the hotel’s commercial strategy, encompassing sales, marketing, revenue management, and distribution. Your responsibilities include driving revenue growth, optimizing market share, and ensuring alignment across all revenue‑generating departments.
Your leadership, analytical acumen, and ability to inspire cross‑functional teams will position the hotel for long‑term success and profitability.
Typical Day Responsibilities
Strategic Planning:
Develop and implement comprehensive commercial strategies to achieve revenue and market share goals. Align sales, marketing, and revenue management initiatives with the hotel’s overall objectives.
Revenue Management & Optimization:
Oversee the revenue management team to ensure effective pricing, inventory control, and distribution strategies. Analyze market trends, booking patterns, and competitive data to identify growth opportunities. Drive the sales team to secure new business, maintain strong client relationships, and achieve revenue targets. Collaborate with corporate clients, travel agents, and other stakeholders to maximize room bookings and event sales.
Marketing & Branding:
Guide the marketing team to create innovative campaigns that enhance the hotel’s brand visibility and attract target audiences. Ensure digital and traditional marketing strategies are aligned with business goals. Work closely with operations, finance, and other departments to ensure a seamless guest experience and operational efficiency. Foster a collaborative culture that aligns all revenue‑generating departments.
Performance Monitoring:
Track and analyze key performance indicators (KPIs) across all commercial functions. Prepare regular reports and provide actionable insights to senior management.
Innovation & Adaptability:
Stay updated on industry trends, emerging technologies, and market changes to maintain a competitive edge. Implement innovative solutions to improve processes and enhance revenue streams. Lead and mentor the commercial team, fostering a culture of excellence, collaboration, and continuous learning. Identify and develop high‑potential team members to support succession planning.
What It Takes to Succeed
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality, acting with integrity and always doing the right thing, inspiring others through leadership, believing that teamwork drives the best outcomes, a sense of ownership and accountability, and a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Minimum Qualifications
Extensive experience in commercial leadership roles, with at least 5 years in sales, marketing, or revenue management, preferably in a major metropolitan market.
Strong knowledge of the digital distribution landscape.
Strong understanding of the Vietnam hospitality market, particularly for leisure business.
Proven track record in driving revenue growth and achieving business objectives.
Strong analytical skills with the ability to interpret complex data and make informed decisions.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in CRM, revenue management, and property management systems (e.g., Salesforce, STR, PMS).
Ability to manage cross‑functional teams and foster collaboration.
Flexibility to adapt to a dynamic and fast‑paced work environment.
Experience in digital marketing, branding, and distribution strategies is a strong advantage.
Benefits & Support
Competitive salary and benefits.
Opportunities for professional development and career advancement.
Supportive and friendly team environment.
Dynamic workplace with a vibrant and engaging culture.
Why Hilton
Hilton’s award‑winning culture and commitment to creating extraordinary experiences for both guests and team members provide a unique environment for growth. As a global leader in hospitality, Hilton welcomes more than 3 billion guests worldwide and is recognised repeatedly as a top workplace. We invite you to play a key role in redefining hospitality and shaping unforgettable moments.
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Job Number: HOT0CIG2
Work Locations: Waldorf Astoria Hanoi, 1 P Le Thanh Tong, Hanoi 100000
Hilton Overview
With 24 world‑class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.
Property Overview
Nestled in the city’s beautiful and historic city centre, the Waldorf Astoria Hanoi offers 187 elegantly designed rooms and suites, complemented by four world‑class dining concepts including Waldorf Astoria’s world‑famous lounge and bar, Peacock Alley, a rooftop lounge and two other distinctive restaurants.
The property also features beautiful event spaces totaling over 1,000 square meters and lavish, holistic therapies at the award‑winning Waldorf Astoria spa – all designed to deliver the legendary Waldorf Astoria promise of unforgettable moments!
Exceptional Hospitality Starts With You
As a
Commercial Director , you will oversee the hotel’s commercial strategy, encompassing sales, marketing, revenue management, and distribution. Your responsibilities include driving revenue growth, optimizing market share, and ensuring alignment across all revenue‑generating departments.
Your leadership, analytical acumen, and ability to inspire cross‑functional teams will position the hotel for long‑term success and profitability.
Typical Day Responsibilities
Strategic Planning:
Develop and implement comprehensive commercial strategies to achieve revenue and market share goals. Align sales, marketing, and revenue management initiatives with the hotel’s overall objectives.
Revenue Management & Optimization:
Oversee the revenue management team to ensure effective pricing, inventory control, and distribution strategies. Analyze market trends, booking patterns, and competitive data to identify growth opportunities. Drive the sales team to secure new business, maintain strong client relationships, and achieve revenue targets. Collaborate with corporate clients, travel agents, and other stakeholders to maximize room bookings and event sales.
Marketing & Branding:
Guide the marketing team to create innovative campaigns that enhance the hotel’s brand visibility and attract target audiences. Ensure digital and traditional marketing strategies are aligned with business goals. Work closely with operations, finance, and other departments to ensure a seamless guest experience and operational efficiency. Foster a collaborative culture that aligns all revenue‑generating departments.
Performance Monitoring:
Track and analyze key performance indicators (KPIs) across all commercial functions. Prepare regular reports and provide actionable insights to senior management.
Innovation & Adaptability:
Stay updated on industry trends, emerging technologies, and market changes to maintain a competitive edge. Implement innovative solutions to improve processes and enhance revenue streams. Lead and mentor the commercial team, fostering a culture of excellence, collaboration, and continuous learning. Identify and develop high‑potential team members to support succession planning.
What It Takes to Succeed
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality, acting with integrity and always doing the right thing, inspiring others through leadership, believing that teamwork drives the best outcomes, a sense of ownership and accountability, and a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Minimum Qualifications
Extensive experience in commercial leadership roles, with at least 5 years in sales, marketing, or revenue management, preferably in a major metropolitan market.
Strong knowledge of the digital distribution landscape.
Strong understanding of the Vietnam hospitality market, particularly for leisure business.
Proven track record in driving revenue growth and achieving business objectives.
Strong analytical skills with the ability to interpret complex data and make informed decisions.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in CRM, revenue management, and property management systems (e.g., Salesforce, STR, PMS).
Ability to manage cross‑functional teams and foster collaboration.
Flexibility to adapt to a dynamic and fast‑paced work environment.
Experience in digital marketing, branding, and distribution strategies is a strong advantage.
Benefits & Support
Competitive salary and benefits.
Opportunities for professional development and career advancement.
Supportive and friendly team environment.
Dynamic workplace with a vibrant and engaging culture.
Why Hilton
Hilton’s award‑winning culture and commitment to creating extraordinary experiences for both guests and team members provide a unique environment for growth. As a global leader in hospitality, Hilton welcomes more than 3 billion guests worldwide and is recognised repeatedly as a top workplace. We invite you to play a key role in redefining hospitality and shaping unforgettable moments.
#J-18808-Ljbffr