Veterans Services Officer
Munro Footwear Group, Havre, MT, United States
Position Title
The Montana Veteran Affairs Division is seeking a Veterans Service Officer (VSO) who has exceptional multitasking abilities and strong attention to detail. This position is located at the Havre office and serves as a case manager for veterans’ benefits claims.
Responsibilities
Assess individual needs and circumstances to determine maximum eligibility for various veterans’ benefits and entitlement claims.
Establish and manage veterans’ cases at various stages of completion.
Research and review veteran’s medical records and prior claims to identify eligibility for additional or alternate benefits and services.
Submit veteran’s claims for federal processing, review applications for accuracy, conduct quality assurance reviews, and research to obtain additional information to substantiate claims.
Represent clients; interpret and present information necessary to justify appeals for maximum entitlements.
Represent the agency at meetings, conferences, and other veterans’ events sponsored by outside entities.
Coordinate with manager for assistance with sensitive or unusual veteran claim packages.
Serve as veterans advocate and conduct outreach activities.
Maintain office files and calculate and report statistics of the veterans served in the Havre outreach area.
Attain and maintain Veteran Affairs accreditation within six months from the hire date.
Qualifications
Associate’s degree in business communication or social services.
One year of experience in case management, benefits and claim processing, and/or military service with an emphasis on management services.
Other combinations of education and experience may be considered.
Physical/Mental Requirements
May need to work at a computer daily for eight or more hours at a time.
Fluctuation in workload may require more than a 40‑hour workweek.
Typical Work Environment
Normal office environment at the Havre location.
Must be able to work physically on‑site in the office 80‑100% of the time.
This position performs outreach to communities in the Havre area.
Condition of Employment
Must pass a background check and have a good driving record.
Must attain and maintain Veteran Affairs accreditation within six months from the hire date.
Travel
Yes, approximately 10% of the time.
Benefits Package Eligibility
Health Insurance
Paid Leave & Holidays
Retirement Plan
Salary
Hourly: $27.92 – $32.20. Telework Eligible (Full‑time telework not available; telework schedule requires supervisor approval).
Employment Details
Number of Openings: 1. Employee Status: Regular. Schedule: Full‑time. Job Type: Standard. Shift: Day. Primary Location: Havre. Agency: Department of Military Affairs. Union: None.
Required Application Materials
Cover Letter, Resume.
Contact Information
Brandon Kirchgasler – Brandon.Kirchgasler@MT.GOV – 406-444-3336.
EEO Statement
The State of Montana does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
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The Montana Veteran Affairs Division is seeking a Veterans Service Officer (VSO) who has exceptional multitasking abilities and strong attention to detail. This position is located at the Havre office and serves as a case manager for veterans’ benefits claims.
Responsibilities
Assess individual needs and circumstances to determine maximum eligibility for various veterans’ benefits and entitlement claims.
Establish and manage veterans’ cases at various stages of completion.
Research and review veteran’s medical records and prior claims to identify eligibility for additional or alternate benefits and services.
Submit veteran’s claims for federal processing, review applications for accuracy, conduct quality assurance reviews, and research to obtain additional information to substantiate claims.
Represent clients; interpret and present information necessary to justify appeals for maximum entitlements.
Represent the agency at meetings, conferences, and other veterans’ events sponsored by outside entities.
Coordinate with manager for assistance with sensitive or unusual veteran claim packages.
Serve as veterans advocate and conduct outreach activities.
Maintain office files and calculate and report statistics of the veterans served in the Havre outreach area.
Attain and maintain Veteran Affairs accreditation within six months from the hire date.
Qualifications
Associate’s degree in business communication or social services.
One year of experience in case management, benefits and claim processing, and/or military service with an emphasis on management services.
Other combinations of education and experience may be considered.
Physical/Mental Requirements
May need to work at a computer daily for eight or more hours at a time.
Fluctuation in workload may require more than a 40‑hour workweek.
Typical Work Environment
Normal office environment at the Havre location.
Must be able to work physically on‑site in the office 80‑100% of the time.
This position performs outreach to communities in the Havre area.
Condition of Employment
Must pass a background check and have a good driving record.
Must attain and maintain Veteran Affairs accreditation within six months from the hire date.
Travel
Yes, approximately 10% of the time.
Benefits Package Eligibility
Health Insurance
Paid Leave & Holidays
Retirement Plan
Salary
Hourly: $27.92 – $32.20. Telework Eligible (Full‑time telework not available; telework schedule requires supervisor approval).
Employment Details
Number of Openings: 1. Employee Status: Regular. Schedule: Full‑time. Job Type: Standard. Shift: Day. Primary Location: Havre. Agency: Department of Military Affairs. Union: None.
Required Application Materials
Cover Letter, Resume.
Contact Information
Brandon Kirchgasler – Brandon.Kirchgasler@MT.GOV – 406-444-3336.
EEO Statement
The State of Montana does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
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