Information Technology Support Specialist - TS/SCI w/Poly

HELP DESK TECHNICIAN IV Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT Core Responsibilities ● Respond to user inquiries via phone, email, chat, or ticketing systems. ● Log and track support requests using help desk ticketing system. ● Diagnose and resolve basic technical issues related to hardware, software, and network connectivity. ● Provide step-by-step guidance to users for troubleshooting common problems. ●​ Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system. ●​ Provide guidance to less experienced professionals mentoring new hires and trainees when necessary. Technical Support Tasks ● Install, configure, and update software on user devices. ● Assist with password resets, account lockouts, and access issues. ● Support basic printer, scanner, and peripheral troubleshooting. ● Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories). Documentation