Technology Specialist
Mercer Island School District, Mercer Island, WA, United States
Enables instructional and administrative support through the use of technology by implementing, maintaining and troubleshooting computers, network and related audio/visual equipment.
Essential Functions
Deploys, updates and maintains district-owned desktops, laptops, tablets, smart TVs, printers, copiers and interactive panels.
Supports classroom instruction with technology hardware, software and digital services
Supports school administration with technology hardware and software
Provides Tier 1 and Tier 2 Troubleshooting for technology problems (hardware, software, networks, etc.)
Collaborates directly with building techs, district A/V tech, district based technology staff and instructional technology coaches regularly to support technology.
Provides customer service to staff and students through onsite drop-ins, support ticketing system and direct messages.
Assists with onboarding new staff and students at the start and mid-school year.
Maintains cybersecurity and IT policies with a diverse population of students and staff.
Supports user account creation and management in Active Directory, Azure, Google Apps for Education, Learning Management Solution and Curriculum Applications.
Provides primary support for 1:1 student iPad program, including imaging and deployment through Jamf Management System.
Implements district software and cybersecurity standards including supporting client based EDR/Malware applications and content filtering.
Maintains and cleans all technology equipment.
Research and stay current with technology trends to best meet the district's current and future needs.
Maintains hardware inventory and software licenses.
Serves on committees relating to technology as requested.
Provide opportunities for students to lead
Duties directly related to the purpose of the job.
Supervisory Responsibilities
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associates Degree
3-5 years work experience
Language Skills
Ability to read, analyze and interpret scientific and technical journals, financial reports and legal documents. Ability to write reports, business correspondence and procedure manuals. Ability to present information in one-on-one and small group situations to customers, clients, other employees, and/or students. Ability to effectively present information and respond to questions from groups of administrators, managers, staff, clients, customers, and/or the general public.
Mathematical Skills
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Other Skills and Abilities
Ability to develop relationships and connections with a diverse population of staff, students, public and administration.
Ability to manage time and prioritize a diverse set of tasks effectively with little supervision.
Ability to learn and adapt to new technology and solutions quickly. Possesses strong aptitude for supporting technology and able to learn independently.
Ability to perform the job under severe time constraints and pressure. Possesses strong analytical skills, excellent research skills and troubleshooting skills. Ability to work as a team member, and coordinate with other technology staff members.
Ability to perform duties in accordance with all district and State requirements and policies.
Ability to anticipate and plan for a variety of seasonal based projects (Ex. staff onboarding/changes, state/classroom assessments, inventory, prepping building for breaks/leaves)
Knowledge and experience with:
Multiple operating systems (Ex. Windows 10/11, Mac OS X, iOS, Android)
Cabling standards
Wireless networks
Google Workspace
Microsoft Office 365
Hardware repair and installation
Software installation and standardization
Troubleshooting above listed areas
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk, stand, bend or twist at the trunk, stoop/squat/kneel, reach above the head, reach forward, repeat the same hand, arm or finger motion many times, type non-stop, have manual and finger dexterity, push items on wheels over carpeted floor, blacktop/paved road, tiled floor, concrete or other rough outdoor surfaces.
Occasionally, but essentially, the employee must be able to sit, have hand/grip strength, lift up to 50 pounds floor to waist (occasionally loads over 50 pounds can be reduced to smaller loads), lift up to 25 pounds waist to shoulder, lift up to 25 pounds shoulder to overhead, push/pull over 90 pounds on wheels (such as AV cart, portable computer lab cart), carry 26 to 50 pounds (such as computers, printers) up to 150 feet. The employee may occasionally bend or twist at the neck more than the average person, climb (on ladders, etc), lift over 76 pounds floor to waist, carry 51 to 75 pounds. Specific vision and hearing required by this job include seeing close work such as typed or handwritten material and good depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works inside, is exposed to VDTs or CRTs, is exposed to infection (germs, bacteria, viruses). Employees must meet deadlines with severe time constraints. While performing the duties of this job, the employee occasionally, but essentially, works outside, walks on slippery surfaces, works in confined spaces or cramped body positions. The employee may occasionally work in loud noise areas, be exposed to gases, fumes, sprays, or work irregular or extended hours.
Pay and Classification
Classification Category 13, Position 6 – Per the Classified Collective Bargaining Agreement
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.
Position Type
Classified - 8.0 hours/day
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Essential Functions
Deploys, updates and maintains district-owned desktops, laptops, tablets, smart TVs, printers, copiers and interactive panels.
Supports classroom instruction with technology hardware, software and digital services
Supports school administration with technology hardware and software
Provides Tier 1 and Tier 2 Troubleshooting for technology problems (hardware, software, networks, etc.)
Collaborates directly with building techs, district A/V tech, district based technology staff and instructional technology coaches regularly to support technology.
Provides customer service to staff and students through onsite drop-ins, support ticketing system and direct messages.
Assists with onboarding new staff and students at the start and mid-school year.
Maintains cybersecurity and IT policies with a diverse population of students and staff.
Supports user account creation and management in Active Directory, Azure, Google Apps for Education, Learning Management Solution and Curriculum Applications.
Provides primary support for 1:1 student iPad program, including imaging and deployment through Jamf Management System.
Implements district software and cybersecurity standards including supporting client based EDR/Malware applications and content filtering.
Maintains and cleans all technology equipment.
Research and stay current with technology trends to best meet the district's current and future needs.
Maintains hardware inventory and software licenses.
Serves on committees relating to technology as requested.
Provide opportunities for students to lead
Duties directly related to the purpose of the job.
Supervisory Responsibilities
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associates Degree
3-5 years work experience
Language Skills
Ability to read, analyze and interpret scientific and technical journals, financial reports and legal documents. Ability to write reports, business correspondence and procedure manuals. Ability to present information in one-on-one and small group situations to customers, clients, other employees, and/or students. Ability to effectively present information and respond to questions from groups of administrators, managers, staff, clients, customers, and/or the general public.
Mathematical Skills
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Other Skills and Abilities
Ability to develop relationships and connections with a diverse population of staff, students, public and administration.
Ability to manage time and prioritize a diverse set of tasks effectively with little supervision.
Ability to learn and adapt to new technology and solutions quickly. Possesses strong aptitude for supporting technology and able to learn independently.
Ability to perform the job under severe time constraints and pressure. Possesses strong analytical skills, excellent research skills and troubleshooting skills. Ability to work as a team member, and coordinate with other technology staff members.
Ability to perform duties in accordance with all district and State requirements and policies.
Ability to anticipate and plan for a variety of seasonal based projects (Ex. staff onboarding/changes, state/classroom assessments, inventory, prepping building for breaks/leaves)
Knowledge and experience with:
Multiple operating systems (Ex. Windows 10/11, Mac OS X, iOS, Android)
Cabling standards
Wireless networks
Google Workspace
Microsoft Office 365
Hardware repair and installation
Software installation and standardization
Troubleshooting above listed areas
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk, stand, bend or twist at the trunk, stoop/squat/kneel, reach above the head, reach forward, repeat the same hand, arm or finger motion many times, type non-stop, have manual and finger dexterity, push items on wheels over carpeted floor, blacktop/paved road, tiled floor, concrete or other rough outdoor surfaces.
Occasionally, but essentially, the employee must be able to sit, have hand/grip strength, lift up to 50 pounds floor to waist (occasionally loads over 50 pounds can be reduced to smaller loads), lift up to 25 pounds waist to shoulder, lift up to 25 pounds shoulder to overhead, push/pull over 90 pounds on wheels (such as AV cart, portable computer lab cart), carry 26 to 50 pounds (such as computers, printers) up to 150 feet. The employee may occasionally bend or twist at the neck more than the average person, climb (on ladders, etc), lift over 76 pounds floor to waist, carry 51 to 75 pounds. Specific vision and hearing required by this job include seeing close work such as typed or handwritten material and good depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works inside, is exposed to VDTs or CRTs, is exposed to infection (germs, bacteria, viruses). Employees must meet deadlines with severe time constraints. While performing the duties of this job, the employee occasionally, but essentially, works outside, walks on slippery surfaces, works in confined spaces or cramped body positions. The employee may occasionally work in loud noise areas, be exposed to gases, fumes, sprays, or work irregular or extended hours.
Pay and Classification
Classification Category 13, Position 6 – Per the Classified Collective Bargaining Agreement
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.
Position Type
Classified - 8.0 hours/day
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