Collection Specialist Team Lead
Sonova USA, Inc., Aurora, IL, United States
Aurora, IL
Collection Specialist Team Lead
The Collection Specialist Team Lead is responsible for managing a high-profile customer portfolio while leading and supporting the Accounts Receivable team. This role focuses on driving collections performance, resolving complex billing issues, and improving processes to ensure timely and accurate payment resolution. The position partners closely with internal teams and serves as a key escalation point for complex customer accounts while coaching and developing AR specialists.
Responsibilities
Manage a high-profile portfolio of complex and high-revenue customer accounts, ensuring timely collection and resolution of outstanding balances
Negotiate payment arrangements and develop creative solutions for past-due accounts
Serve as a subject matter expert and escalation point for complex collections and billing issues
Lead and support the AR Specialist team, including coaching, training, and onboarding new team members
Oversee daily operations including managing the phone queue and ensuring high-quality customer interactions
Partner cross-functionally to resolve billing discrepancies and improve processes related to collections and account management
Proactively audit customer accounts and make approval or hold decisions based on risk and payment behavior
Qualifications
High school diploma required; Bachelor's degree preferred
5+ years of experience in accounts receivable, billing, credit, or collections
Prior leadership or team lead experience required
Experience with SAP and collections systems such as Get Paid preferred
Strong analytical and problem-solving skills with the ability to manage complex accounts
Excellent communication skills with the ability to interact with customers and internal stakeholders at all levels
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Requirements
A minimum of 200 Mb/sec download and 10 Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.
Application
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources.
Benefits
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/accident & disability insurance
Additional supplemental life/accident & disability coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.
Compensation
This role's pay range is between $61,000 - 77,000. This role is also commission eligible/bonus eligible.
Work model
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Equal Opportunity Employer
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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Collection Specialist Team Lead
The Collection Specialist Team Lead is responsible for managing a high-profile customer portfolio while leading and supporting the Accounts Receivable team. This role focuses on driving collections performance, resolving complex billing issues, and improving processes to ensure timely and accurate payment resolution. The position partners closely with internal teams and serves as a key escalation point for complex customer accounts while coaching and developing AR specialists.
Responsibilities
Manage a high-profile portfolio of complex and high-revenue customer accounts, ensuring timely collection and resolution of outstanding balances
Negotiate payment arrangements and develop creative solutions for past-due accounts
Serve as a subject matter expert and escalation point for complex collections and billing issues
Lead and support the AR Specialist team, including coaching, training, and onboarding new team members
Oversee daily operations including managing the phone queue and ensuring high-quality customer interactions
Partner cross-functionally to resolve billing discrepancies and improve processes related to collections and account management
Proactively audit customer accounts and make approval or hold decisions based on risk and payment behavior
Qualifications
High school diploma required; Bachelor's degree preferred
5+ years of experience in accounts receivable, billing, credit, or collections
Prior leadership or team lead experience required
Experience with SAP and collections systems such as Get Paid preferred
Strong analytical and problem-solving skills with the ability to manage complex accounts
Excellent communication skills with the ability to interact with customers and internal stakeholders at all levels
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Requirements
A minimum of 200 Mb/sec download and 10 Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.
Application
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources.
Benefits
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/accident & disability insurance
Additional supplemental life/accident & disability coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.
Compensation
This role's pay range is between $61,000 - 77,000. This role is also commission eligible/bonus eligible.
Work model
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Equal Opportunity Employer
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
#J-18808-Ljbffr