Project Manager - IT Managed Services (PMO)
Results Technology, Overland Park, KS, United States
Role Overview
The Project Manager is responsible for planning, executing, and delivering IT projects for managed services clients in alignment with PMO standards, contractual obligations, and business objectives. This role operates within a centralized PMO and partners closely with technical teams, service delivery, account management, and leadership to ensure consistent, predictable project outcomes across the MSP portfolio.
Projects may include infrastructure deployments, cloud migrations, security initiatives, onboarding/offboarding, platform upgrades, and continuous improvement initiatives tied to managed services agreements.
Key Responsibilities
Project Delivery & Execution
Manage the full project lifecycle from SOW development and project initiation through closure and post‑implementation review
Develop and maintain project plans, schedules, milestones, dependencies, and resource assignments
Ensure projects are delivered on time, within scope, and aligned with defined success criteria
Coordinate with Service Desk Manager to obtain technical resources across engineering, security, and service desk teams
Manage task execution using Autotask and standard PMO methodologies to ensure indirect reports understand and meet expectations
PMO Governance & Standards
Establish and/or maintain PMO processes, templates, reporting standards, and quality gates
Maintain accurate and up‑to‑date project documentation (Scope of Work, schedules, scope change logs)
Provide regular status reporting to internal leadership and client stakeholders
Identify risks, issues, and dependencies early and drive mitigation plans
Support continuous improvement of PMO processes and delivery maturity
Client & Stakeholder Management
Act as the primary point of contact for project communication with clients and internal stakeholders (i.e. Account Manager, Service Manager, Tech Resources)
Set and manage expectations regarding scope, timelines, deliverables, and risks
Facilitate project meetings, technical reviews, and executive status updates
Translate technical concepts into clear, business‑appropriate communication
Manage change requests and scope adjustments in alignment with contracts and approvals
Financial & Contractual Awareness
Track project effort, utilization, and budget against estimates and agreements
Ensure projects align with Statements of Work (SOWs), Managed Services Agreements (MSAs), and SLAs
Identify potential scope creep or margin risk and escalate appropriately
Support forecasting, invoicing inputs, and project profitability analysis as required
Operational Integration
Ensure smooth transition of completed projects into managed services operations
Coordinate knowledge transfer, documentation handoff, and operational readiness
Align project outcomes with ongoing service delivery models and standards
Partner with Account Manager to ensure long‑term client success
Required Skills & Experience
Project Management Experience
Ability to manage multiple concurrent projects with competing priorities
Proven experience managing projects focused on IT infrastructure, cloud, security, or enterprise technology
Experience working within a PMO or standardized project delivery framework
Foundational understanding of project management methodologies
MSP / IT Environment Knowledge
Experience in an IT Managed Services Provider or similar client‑facing IT environment
Familiarity with:
Microsoft 365 / Azure
Networking, firewalls, and security platforms
Server, storage, and virtualization technologies
Identity & Access Management
Understanding of how projects integrate into ongoing managed services operations
Communication & Leadership
Strong stakeholder management and client communication skills
Ability to lead cross‑functional technical teams without direct authority
Comfortable presenting to technical and non‑technical audiences
Clear, concise written and verbal communication
Tools & Reporting
Experience with project management and PSA tools (e.g., Microsoft Project, Planner, Autotask, or similar)
Strong documentation and reporting discipline
Proficiency with Microsoft 365 (Teams, Word, Excel, PowerPoint)
Preferred (Not Required)
Exposure to compliance, security, or regulated environments
Experience with client onboarding/offboarding projects
PMP, CAPM, or equivalent project management certification
ITIL familiarity or experience working alongside ITIL‑aligned service delivery teams
The Project Manager is responsible for planning, executing, and delivering IT projects for managed services clients in alignment with PMO standards, contractual obligations, and business objectives. This role operates within a centralized PMO and partners closely with technical teams, service delivery, account management, and leadership to ensure consistent, predictable project outcomes across the MSP portfolio.
Projects may include infrastructure deployments, cloud migrations, security initiatives, onboarding/offboarding, platform upgrades, and continuous improvement initiatives tied to managed services agreements.
Key Responsibilities
Project Delivery & Execution
Manage the full project lifecycle from SOW development and project initiation through closure and post‑implementation review
Develop and maintain project plans, schedules, milestones, dependencies, and resource assignments
Ensure projects are delivered on time, within scope, and aligned with defined success criteria
Coordinate with Service Desk Manager to obtain technical resources across engineering, security, and service desk teams
Manage task execution using Autotask and standard PMO methodologies to ensure indirect reports understand and meet expectations
PMO Governance & Standards
Establish and/or maintain PMO processes, templates, reporting standards, and quality gates
Maintain accurate and up‑to‑date project documentation (Scope of Work, schedules, scope change logs)
Provide regular status reporting to internal leadership and client stakeholders
Identify risks, issues, and dependencies early and drive mitigation plans
Support continuous improvement of PMO processes and delivery maturity
Client & Stakeholder Management
Act as the primary point of contact for project communication with clients and internal stakeholders (i.e. Account Manager, Service Manager, Tech Resources)
Set and manage expectations regarding scope, timelines, deliverables, and risks
Facilitate project meetings, technical reviews, and executive status updates
Translate technical concepts into clear, business‑appropriate communication
Manage change requests and scope adjustments in alignment with contracts and approvals
Financial & Contractual Awareness
Track project effort, utilization, and budget against estimates and agreements
Ensure projects align with Statements of Work (SOWs), Managed Services Agreements (MSAs), and SLAs
Identify potential scope creep or margin risk and escalate appropriately
Support forecasting, invoicing inputs, and project profitability analysis as required
Operational Integration
Ensure smooth transition of completed projects into managed services operations
Coordinate knowledge transfer, documentation handoff, and operational readiness
Align project outcomes with ongoing service delivery models and standards
Partner with Account Manager to ensure long‑term client success
Required Skills & Experience
Project Management Experience
Ability to manage multiple concurrent projects with competing priorities
Proven experience managing projects focused on IT infrastructure, cloud, security, or enterprise technology
Experience working within a PMO or standardized project delivery framework
Foundational understanding of project management methodologies
MSP / IT Environment Knowledge
Experience in an IT Managed Services Provider or similar client‑facing IT environment
Familiarity with:
Microsoft 365 / Azure
Networking, firewalls, and security platforms
Server, storage, and virtualization technologies
Identity & Access Management
Understanding of how projects integrate into ongoing managed services operations
Communication & Leadership
Strong stakeholder management and client communication skills
Ability to lead cross‑functional technical teams without direct authority
Comfortable presenting to technical and non‑technical audiences
Clear, concise written and verbal communication
Tools & Reporting
Experience with project management and PSA tools (e.g., Microsoft Project, Planner, Autotask, or similar)
Strong documentation and reporting discipline
Proficiency with Microsoft 365 (Teams, Word, Excel, PowerPoint)
Preferred (Not Required)
Exposure to compliance, security, or regulated environments
Experience with client onboarding/offboarding projects
PMP, CAPM, or equivalent project management certification
ITIL familiarity or experience working alongside ITIL‑aligned service delivery teams