Maintenance Technician - TURN TECH in Charlotte
Energy Jobline ZR, Charlotte, NC, United States
Position Summary
The Turn Technician is responsible for the timely, efficient, and high‑quality completion of apartment unit turnovers ("turns") to ensure units are rent‑ready within established company standards—generally seven (7) days or less from the date of unit vacancy. This role plays a critical part in occupancy performance, satisfaction, and asset preservation by delivering move‑in‑ready homes that meet or exceed New Urban Residential’s quality standards.
The Turn Technician works collaboratively with Community Managers, Leasing Teams, Maintenance Supervisors, Maintenance Technicians, and approved vendors to coordinate schedules, manage scope of work, control costs, and ensure each unit is prepared to company specifications prior to move‑in.
This position requires strong planning skills, attention to detail, accountability, and a commitment to a people‑first service culture.
Essential Duties and Responsibilities
A. Unit Turn Management & Execution
Complete full apartment unit turnovers within company standards (target: 7 days or less).
Perform detailed move‑out inspections and document required repairs.
Prepare and execute comprehensive turn scopes including:
Painting
Flooring repairs/replacement
Appliance inspection and repair
Plumbing and electrical repairs
Fixture replacement
Cleaning coordination
Cosmetic upgrades
Ensure all units meet "move‑in ready" standards prior to leasing release.
Conduct final quality inspections before unit approval.
B. Planning, Scheduling & Workflow Management
Develop and maintain weekly and monthly turn schedules.
Anticipate upcoming vacancies and proactively plan labor, materials, and vendors.
Coordinate timelines with Leasing and Management to meet move‑in commitments.
Prioritize work based on occupancy needs and leasing demand.
Adjust schedules as needed to respond to emergencies or unexpected delays.
C. Vendor & Contractor Management
Coordinate with approved vendors for specialty services (flooring, painting, cleaning, etc.).
Obtain and review quotes when required.
Monitor vendor performance, quality, and timeliness.
Ensure vendors follow company safety, access, and professionalism standards.
Verify completion of contracted work before approval for payment.
Report vendor deficiencies to management.
D. Budget & Cost Management
Execute unit turns within approved budgets.
Track materials, labor, and vendor expenses.
Identify cost‑saving opportunities without sacrificing quality.
Prevent unnecessary rework and callbacks.
Supportaccuratechargebacks for -causeddamageswhen applicable.
Communicate budget concerns to supervisors promptly.
E. Cross‑Department Collaboration
Partner closely with:
Community Managers
Leasing Managers/Consultants
Maintenance Supervisors
Maintenance Technicians
Participate in weekly operations and turn meetings as required.
Communicate progress, delays, and challenges clearly and professionally.
Support leasing efforts by ensuring timely unit availability.
Provide technical input during renovation or repositioning projects.
F. Quality Control & Standards Enforcement
Maintain consistent quality standards across all communities.
Ensure compliance with company specifications and branding guidelines.
Prevent rushed or incomplete work.
Maintain detailed punch lists and verify completion.
Conduct random inspections of vendor and in‑house work.
G. Safety, Compliance & Risk Management
Follow all company safety policies and OSHA guidelines.
Use proper PPE and safety equipment.
Maintain clean and organized work areas.
Identify and report hazardous conditions.
Comply with Fair Housing, accessibility, and habitability standards.
Participate in safety training and inspections.
H. Documentation & Systems Management
Accurately document inspections, scopes, and completion status in company systems.
Maintain organized records for:
Work performed
Materials used
Vendor services
Inspections
Support audit and compliance reviews.
Submittimelyreports to supervisors.
I. Experience & Customer Service
Respond to questions courteously.
Represent the company positively at all times.
Understand that unit quality directly impacts resident satisfaction and retention.
Performance Standards
Complete ≥ 90% of turns within 7 days.
Maintain low rework/callback rates.
Meet budget expectations.
Demonstrate consistent reliability and punctuality.
Receive positive feedback from management and leasing teams.
Maintain safety compliance.
Qualifications & Experience
High school diploma or equivalent.
Minimum 3 years of multifamily maintenance or turn experience.
Demonstrated experience with unit renovations or turnovers.
Working knowledge of basic plumbing, electrical, HVAC, carpentry, and appliance repair.
Valid driver’s license and insurable driving record.
Ability to pass background and drug screening.
EPA Universal Certification.
HVAC certification.
Vendor management experience.
Renovation/project coordination background.
Knowledge, Skills & Abilities
Strong organizational and planning skills.
Ability to manage multiple projects simultaneously.
High attention to detail.
Strong problem‑solving ability.
Effective verbal and written communication.
Basic computer and mobile device proficiency.
Budget awareness.
Ability to work independently and as part of a team.
Strong work ethic and accountability.
Physical Demands & Work Environment
The physical demands described are representative of those required to perform essential functions.
Frequently stand, walk, climb, balance, stoop, kneel, crouch, and crawl.
Frequently lift, carry, push, and pull up to 50 pounds.
Occasionally lift up to 75 pounds with assistance.
Use hand and power tools.
Work indoors and outdoors in varying weather conditions.
Exposure to dust, chemicals, noise, and mechanical hazards.
Ability to work in confined spaces and at heights.
Reasonable accommodations may be made in accordance with applicable law.
Work Authorization & Legal Compliance
Must be legally authorized to work in the United States.
Must comply with all federal, state, and local employment regulations.
Employment is at‑will unless otherwise specified.
Compensation & Benefits
Compensation and benefits are determined in accordance with company policy and may include:
Competitive hourly wage
Overtime eligibility
Health, dental, and vision insurance
Paid time off and holidays
Training and certification support
Career advancement opportunities
(Subject to eligibility and plan terms.)
Equal Employment Opportunity Statement
New Urban Residential is an Equal Opportunity Employer. We are committed to providing equal employment opportunities without regard to , , , , , , , veteran status, or any other protected status under applicable law.
Disclaimer
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as business needs evolve.
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The Turn Technician is responsible for the timely, efficient, and high‑quality completion of apartment unit turnovers ("turns") to ensure units are rent‑ready within established company standards—generally seven (7) days or less from the date of unit vacancy. This role plays a critical part in occupancy performance, satisfaction, and asset preservation by delivering move‑in‑ready homes that meet or exceed New Urban Residential’s quality standards.
The Turn Technician works collaboratively with Community Managers, Leasing Teams, Maintenance Supervisors, Maintenance Technicians, and approved vendors to coordinate schedules, manage scope of work, control costs, and ensure each unit is prepared to company specifications prior to move‑in.
This position requires strong planning skills, attention to detail, accountability, and a commitment to a people‑first service culture.
Essential Duties and Responsibilities
A. Unit Turn Management & Execution
Complete full apartment unit turnovers within company standards (target: 7 days or less).
Perform detailed move‑out inspections and document required repairs.
Prepare and execute comprehensive turn scopes including:
Painting
Flooring repairs/replacement
Appliance inspection and repair
Plumbing and electrical repairs
Fixture replacement
Cleaning coordination
Cosmetic upgrades
Ensure all units meet "move‑in ready" standards prior to leasing release.
Conduct final quality inspections before unit approval.
B. Planning, Scheduling & Workflow Management
Develop and maintain weekly and monthly turn schedules.
Anticipate upcoming vacancies and proactively plan labor, materials, and vendors.
Coordinate timelines with Leasing and Management to meet move‑in commitments.
Prioritize work based on occupancy needs and leasing demand.
Adjust schedules as needed to respond to emergencies or unexpected delays.
C. Vendor & Contractor Management
Coordinate with approved vendors for specialty services (flooring, painting, cleaning, etc.).
Obtain and review quotes when required.
Monitor vendor performance, quality, and timeliness.
Ensure vendors follow company safety, access, and professionalism standards.
Verify completion of contracted work before approval for payment.
Report vendor deficiencies to management.
D. Budget & Cost Management
Execute unit turns within approved budgets.
Track materials, labor, and vendor expenses.
Identify cost‑saving opportunities without sacrificing quality.
Prevent unnecessary rework and callbacks.
Supportaccuratechargebacks for -causeddamageswhen applicable.
Communicate budget concerns to supervisors promptly.
E. Cross‑Department Collaboration
Partner closely with:
Community Managers
Leasing Managers/Consultants
Maintenance Supervisors
Maintenance Technicians
Participate in weekly operations and turn meetings as required.
Communicate progress, delays, and challenges clearly and professionally.
Support leasing efforts by ensuring timely unit availability.
Provide technical input during renovation or repositioning projects.
F. Quality Control & Standards Enforcement
Maintain consistent quality standards across all communities.
Ensure compliance with company specifications and branding guidelines.
Prevent rushed or incomplete work.
Maintain detailed punch lists and verify completion.
Conduct random inspections of vendor and in‑house work.
G. Safety, Compliance & Risk Management
Follow all company safety policies and OSHA guidelines.
Use proper PPE and safety equipment.
Maintain clean and organized work areas.
Identify and report hazardous conditions.
Comply with Fair Housing, accessibility, and habitability standards.
Participate in safety training and inspections.
H. Documentation & Systems Management
Accurately document inspections, scopes, and completion status in company systems.
Maintain organized records for:
Work performed
Materials used
Vendor services
Inspections
Support audit and compliance reviews.
Submittimelyreports to supervisors.
I. Experience & Customer Service
Respond to questions courteously.
Represent the company positively at all times.
Understand that unit quality directly impacts resident satisfaction and retention.
Performance Standards
Complete ≥ 90% of turns within 7 days.
Maintain low rework/callback rates.
Meet budget expectations.
Demonstrate consistent reliability and punctuality.
Receive positive feedback from management and leasing teams.
Maintain safety compliance.
Qualifications & Experience
High school diploma or equivalent.
Minimum 3 years of multifamily maintenance or turn experience.
Demonstrated experience with unit renovations or turnovers.
Working knowledge of basic plumbing, electrical, HVAC, carpentry, and appliance repair.
Valid driver’s license and insurable driving record.
Ability to pass background and drug screening.
EPA Universal Certification.
HVAC certification.
Vendor management experience.
Renovation/project coordination background.
Knowledge, Skills & Abilities
Strong organizational and planning skills.
Ability to manage multiple projects simultaneously.
High attention to detail.
Strong problem‑solving ability.
Effective verbal and written communication.
Basic computer and mobile device proficiency.
Budget awareness.
Ability to work independently and as part of a team.
Strong work ethic and accountability.
Physical Demands & Work Environment
The physical demands described are representative of those required to perform essential functions.
Frequently stand, walk, climb, balance, stoop, kneel, crouch, and crawl.
Frequently lift, carry, push, and pull up to 50 pounds.
Occasionally lift up to 75 pounds with assistance.
Use hand and power tools.
Work indoors and outdoors in varying weather conditions.
Exposure to dust, chemicals, noise, and mechanical hazards.
Ability to work in confined spaces and at heights.
Reasonable accommodations may be made in accordance with applicable law.
Work Authorization & Legal Compliance
Must be legally authorized to work in the United States.
Must comply with all federal, state, and local employment regulations.
Employment is at‑will unless otherwise specified.
Compensation & Benefits
Compensation and benefits are determined in accordance with company policy and may include:
Competitive hourly wage
Overtime eligibility
Health, dental, and vision insurance
Paid time off and holidays
Training and certification support
Career advancement opportunities
(Subject to eligibility and plan terms.)
Equal Employment Opportunity Statement
New Urban Residential is an Equal Opportunity Employer. We are committed to providing equal employment opportunities without regard to , , , , , , , veteran status, or any other protected status under applicable law.
Disclaimer
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as business needs evolve.
#J-18808-Ljbffr