Agency Relations Coordinator

Worcester County Food Bank (WCFB) believes that hunger is a solvable problem, and that healthy food is a fundamental right of all people and foundational to quality of life. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community.

As the leading food security organization in Worcester County, WCFB coordinates the collection and distribution of quality donations of fresh, frozen, and non‑perishable food to people in all 60 communities of Worcester County through a network of food pantries and meal programs, and advocates for programs that increase access to healthy food and policy solutions that address the root causes of food insecurity. WCFB is deemed to provide essential services to the community in times of emergencies.

Job Summary
The Agency Relations Coordinator builds and maintains relationships with Partner Agencies, supports communications and training, conducts site visits, and serves as the primary contact for WCFB’s agency network. This role also contributes to collaborative efforts at the local, state, and federal levels to address food insecurity.

This position requires full‑time, on‑site work for the first 90 days, with potential for a hybrid schedule thereafter upon approval. Regular in‑person interaction with staff, partner agencies, and volunteers is essential; therefore, this role is not eligible for full‑time remote work.

Responsibilities

Respond to phone calls, emails, and visits from people looking for food assistance by connecting them to available food resources i.e. local food pantry, SNAP application assistance, etc.

Collaborate closely with Agency Relations Manager and Operations Inventory Unit on excellent customer service to Partner Agencies

Maintain accurate Partner Agency files

Support scheduling of Partner Agencies’ food pick‑up appointments

Support monthly service data collection with Partner Agencies

Support Partner Agency compliance with standards as required by WCFB, USDA, and Feeding America

Collaborate on regular Partner Agency meetings and trainings (on‑site and virtual) including orientation for new authorized Partner Agency representatives

Collaborate on the agency enabled retail donation program with the Agency Relations Manager

Support the process for equitable allocation of WCFB’s food resources

Provide support for WCFB’s strategic goals and priorities

Qualifications

Commitment to WCFB’s mission to end hunger

Bilingual in English and Spanish preferred

Effective communication skills and ability to present to groups of all sizes in‑person or virtually

3 years’ experience in outward facing customer service or community outreach

Experience in and passion for working with diverse populations

Strong attention to detail, responsiveness, and follow‑through

Strong problem‑solving skills

Willingness to travel throughout Worcester County as well as regionally and nationally for meetings, conferences, and trainings

Proficiency in Microsoft Office and strong computer skills overall

Nonprofit, food pantry, or community meal program experience a plus

ServSafe Food Handler certification or ability to obtain within first 90 days of employment

Commitment to prioritizing equity, diversity, and inclusion and integrating throughout agency relations work

Valid driver’s license and reliable transportation

WCFB provides comprehensive and competitive benefits including paid time off, health and dental insurance, life, short‑term and long‑term disability insurance, health savings account, and 403(b) retirement savings plan with an employer match.

WCFB is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status.

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