Selling and Service Assistant, Maison Madison Flagship
Hermès, New York, NY, United States
The Team
The Hermès Maison Madison Flagship Boutique opened in 2022 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Cash Office Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity
The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after‑sales services when needed. Partners with management team on POS decisions. All other duties as assigned by the supervisor.
About the Role
Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
Organize and prioritize workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
Support of After Sales area as needed: logging in repairs, contacting clients, maintaining active records.
Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
Answering phones in a timely manner and exhibiting friendly and appropriate customer service.
About You
1 year retail experience, in a luxury environment preferred.
Strong communication skills.
Experience with POS and/or cash handling strongly preferred.
Customer service oriented.
Ability to multi‑task.
Detail oriented.
Strong organizational skills.
Computer skills: Microsoft Office.
Ability to handle difficult situations with grace, compassion and composure.
Ability to lift between 0‑25 lbs. without assistance.
The hourly range for this position is $24.67 – $27.01. Actual rates are determined based on the job, location, and individual experience.
Hermès Benefits Overview
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more!
Employment Information
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Equal Opportunity Employment
Hermès of Paris, Inc. is an equal opportunity workplace. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. The company provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
Privacy Notice
We collect personal information (PI) from you in connection with your application for employment with Hermes, including identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com.
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The Hermès Maison Madison Flagship Boutique opened in 2022 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Cash Office Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity
The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after‑sales services when needed. Partners with management team on POS decisions. All other duties as assigned by the supervisor.
About the Role
Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
Organize and prioritize workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
Support of After Sales area as needed: logging in repairs, contacting clients, maintaining active records.
Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
Answering phones in a timely manner and exhibiting friendly and appropriate customer service.
About You
1 year retail experience, in a luxury environment preferred.
Strong communication skills.
Experience with POS and/or cash handling strongly preferred.
Customer service oriented.
Ability to multi‑task.
Detail oriented.
Strong organizational skills.
Computer skills: Microsoft Office.
Ability to handle difficult situations with grace, compassion and composure.
Ability to lift between 0‑25 lbs. without assistance.
The hourly range for this position is $24.67 – $27.01. Actual rates are determined based on the job, location, and individual experience.
Hermès Benefits Overview
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more!
Employment Information
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Equal Opportunity Employment
Hermès of Paris, Inc. is an equal opportunity workplace. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. The company provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
Privacy Notice
We collect personal information (PI) from you in connection with your application for employment with Hermes, including identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com.
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